McDonald’s — Restaurant in Manhattan

Two weeks ago I was in Manhattan just before noon on a Sunday and I was hungry and decided to give the new McDonald's a try. I figured since it had only been open for a few weeks that the people working there would still care about the quality of their food. I guess I was wrong! I ordered at the drive-thru A Big Mac meal which of course included fries and drink. The service was quick and friendly. I was the only car in the drive through and was on my way. I drove literally 3/4 of a mile to the bike trail as I was going to ride. I ate my meal there. The Big Mac was cold and bun not fresh. By cold I mean not even sitting under a light to retain warmth cold. It was cold! The fries were cold and had transitioned between barely edible to should have been thrown out and not served! All I can say was the Coke was a good mixture. I thought about driving back but was already behind on my schedule for the day so I ate it and hated myself for spending money on that horrible lunch. I was going to take the survey to at least maybe get a better sandwich next time but I misread the receipt. I thought I had 14 days but it's 7 days to take the survey 14 days to redeem. So based on this first time experience I...

Great experience awesome place Great staff. Anyway I order a nugget meal in drive thru got to the window and paid then i decided to get 2 pies 1 orep and 1 apple I was led to believe that they were already up and good to go so I gave the nice cashier cash then a guy comes to window and say could u please go to the next pick up window and they will give me my change.i said OK then kid comes to window with my change give me it then proceeds to tell me the pies are gonna b about 10 kids I said o OK he asked if I still wanted them and I said well I already paid didn't I Anyways the wait ended up being more like 20 to 25mins wait and instead in the 1 if each I still got 2 of the same so not only was it ×(2.5)times longer then the 10 min wait I was first told but It still was messed up and damn I didn't even find out til after all the way I was at home and after we both ate I'm just saying if u get drivethru anywhere in manhattan illinois always check your order b4 you leave any place no mater where it is alway check...

Terrible staff tonight 06/09/2024 at 10:20pm. I had ordered a couple of chicken sandwiches and the first staff member taking the order misheard us and thought it was only one sandwich, which is a common mistake and not a problem. But then we get up to the second window get our food and one sandwich was missing as well as the condiments we asked for. My girlfriend tried to let the staff member know politely that we were missing items but before she could speak he told us to move up to the next window and slammed the window on us. He gave us the sandwich we were missing but still did not give us the simple condiments we asked for. If you work in the fast food industry understand what comes with it and don’t take your frustrations out on your customers (especially with those who are being polite) when you chose to work there. Very unprofessional and I would say you are better off taking your business to a different McDonalds location (like New...