Subway — Restaurant in Manheim Township

I’m sitting here looking at an empty dining room. Just me and two workers. Every table needs to be wiped, but it’s not happening. A lull in business is the time to do it. But the young man is obviously new at his job so not his fault.

Subway has always been one of my favorite places to eat. But lately I’ve noticed a change in the bread. Take one bite and it squishes down to a thin layer of crust and no bread. T barely holds the filling together.

I decided to try the new sliders today. I ordered two at a cost of $3.78. They are very small about biscuit size. So for another dollar and change I could have had a six inch. The bread had a little more chew to it but still squished down to a disappearing bread.

The ingredients are all fresh and tasty which is a plus but the freshly baked bread is what always drew me in.

Subway, stop tinkering with the bread recipe to save a few pennies. Quality is what we’re willing to pay for.

Then you’ll get 5...

I recently visited a Subway restaurant in my local area and was served by Brian, who was the only staff member present. He was managing a significant volume of both in-person and online orders from DoorDash and Uber Eats, easily handling 15-20 orders simultaneously. I felt so concerned that I almost wanted to jump behind the counter and help him.

It's disheartening to see that Brian has been working under these conditions for months. He not only deserves a substantial raise for his dedication and hard work but also urgently needs additional staff to support him. The quality of service and the customer experience would greatly improve with a better-staffed team. Subway management needs to address this issue promptly to support their hardworking employee and ensure a better dining experience...

The most despondent semi comatose “sandwich artist” I’ve had to deal with. And that’s with out much expectations as this is subway after all. His messy mop of hair kept us captivated with bated breath as the loose strand so eager to float down onto our subs dangled on his forehead . I couldn’t hear anything he said as he was literally whispering. He didn’t know the menu when I ordered a premade recipe from the board (or apparently know how to turn around to read it ) so we had to read it off the board for him. Then had to ask that he please wrap our completed subs while he at turtle speed moved onto another- so it wouldn’t be freezing cold by the time he finished.

No smile. No thank you.

I just can’t understand the total lack of any customer...