Jersey Mike's Subs — Restaurant in Mansfield Township

Jersey Mike's is great overall; however, this location absolutely sucks! It was great when it first opened up, but has progressively gotten worse and worse. For at least past 3 times, my order has been completely wrong. Today, I ordered a #14 veggie sandwich and it was missing has of the stuff that I requested. I ended up with 2 slices of cheese, a tomato and a bell pepper on stale bread for $15. I called to talk to someone about the mistakes in my order - was abruptly put on hold and after waiting for 10 minutes, finally hung up. I tried calling a few more times and simply got an answering machine. Plus, it's not like they were that busy - I had gone to pick up the order a little while earlier and the place wasn't busy at all.

Don't...

As a vegetarian it is horrible to see 2 sandwich makers take the lettuce that fell out of the sandwich and had been contaminated by the meat on the sandwich and throw us back into the fresh container of clean lettuce 🥬!!!! When I mentioned it to the worker what I had just witnessed, the worker replied well that's what they tell us what to do from headquarters!!!! I replied back and said wow that's not good at all because it's cross contamination and I can get sick and other vegetarians can get sick as well. And that I will be contacting headquarters about their rule and policy of cross contamination is allowed to save money!!!!!! Big corporations again not concerned for the consumers that they service in order to have corporate...

It's Jersey Mike's, what else do you need to know?

Only 4 stars because a couple people in the assembly line were clearly new and were perhaps not ready to handle a lunch rush. I had to remind the "dresser" that my sandwich of choice included bacon as he was getting ready to put the top on, and the cashier was all set to charge me for my sandwich as well as the sandwich for the customer behind me. The more seasoned employees were overly apologetic for the miscommunications which tell me they are aware and trying their best to mitigate the issues.

Of course I will be back. Jersey Mike's makes the best sub on the planet regardless...