McDonald's — Restaurant in Marion Township

Visited this location at approximately 4:30am on Saturday morning and I must admit this was absolutely the worst customer service experience in quite some time. The female working the speaker was very short and after repeating my order several times, it was still incorrect. We pulled to the payment window, after we paid she didn't throw, but rather dumped the change in my hand and I was only able to catch a portion of it. As I moved forward the female that handed the food did not say one word, even after I repeatedly called out to her. I even waited and tapped on the window and was completely ignored. This is entirely unacceptable behavior for a staff requesting $15.00 an hour wage. I have spent years in the food industry, and would absolutely love an opportunity to manage this location. Accountability is no longer being held for this kind of action because it is often overlooked as a bad day, the crew was young, overworked...etc. Customer service requires certain skills, either train better or hire better suited...

We live literally 2 mins away from this mcdonalds and we would rather go across town or Delaware then this McDonald's. Theirs this one employee that is always rude. He worked tonight at 6.(second window) Never got his name but told us when we asked "why are we geting a coke" "oh well, we dont have time for it" are you kidding me? We waited over 10 mins not being dramatic we have the clock in our car. And then when I asked for a manager she told care of it but never apologized or anything .. like what kind of service are you? This isn't the first time. IDK why we keep trying to go here but we will never come back to this one. They ALWAYS MESS UP, AND NEVER apologize or fix the problem. Y'all NEED BETTER STAFF! && YALL NEED TO DO BETTER, I worked at Delaware Ohio one so I understand the WHOLE system I was a manager. So...

So I went in to McDonald’s on Marion Waldo Road and they used to have little menus to look at because they do not have any menus hanging up for people to view. For some reason they got rid of the small menus. Which is not a problem For people who can use the kiosk because that has all the menu items on it. But what I am worried about is the older people that don’t know how to use the kiosk or people with developmental disabilities that don’t know how to use the kiosk. It is not OK to not have the menu viewable for customers to know what they are ordering. When I asked the cashier about where the menu was, they said that their general manager made them throw them away. Not everybody is comfortable using the kiosk and should be able to order at the register. I should not have to ask What is available or what is...