Mr. Wish Marlboro — Restaurant in Marlboro Township

This is my first time trying this place, and I highly DO NOT recommend it. I’ve ordered 4 different bubble teas and all of it DID NOT meet expectation. My orders were bland, and he didn’t even put enough Sagos/ bubbles. I’m not quite sure if it’s deliberate because the staff was extremely rude, he acted like he was rudely interrupted from his napping. Obviously, he didn’t care about his job. He could have easily charge me for Large ones but since he didn’t ask what size I wanted; therefore, he just assumed to charge me for Medium which he actually did me a favor because I couldn’t even finish the medium because it was that BAD. The sagos were chewy old, and mango drink tasted like mango canned juice filled with water and lychee at the bottom. Which I could have easily make myself at home and save myself from getting aggravated with that staff’s attitude. So when I called him out for his LYING because my drink actually comes in Large size too but he told me all my order only comes in medium sizes. Perhaps, he was still half asleep.

I hope the owner of this franchise reconsider giving this staff guy a lesson 101 on improving his customer service skill, or provide him a rundown AGAIN of the menu because black tiger milk also comes in Large. He doesn’t seem that he can tolerate his job so why keep someone like that who will cost losing customer. So whoever is reading my review, I suggest not to support this establishment because the drinks are not special. It doesn’t taste fresh as the website claims. Who knows that staff guy could have been the owner that’s why he acted like the way he did just because he CAN so hopefully who ever is reading this let’s not support bad behavior. Save your money and go somewhere else where your business is...

I was really excited to have a boba place so close by but now I’m just disappointed. One of my favorite drinks to get when I go for boba is the black tiger milk tea. Never have I been told I can’t have less boba till I went to this place. The first time I got the drink it was almost more than halfway full of boba and just too much. I kindly asked when I went back if I could have less boba and they said “no” and that “it’s fixed”. I understand you can’t add toppings (for some reason) but it doesn’t say I can’t ask for less boba? Like I want an actual drink too, not a cup full of boba. I don’t get why that’s so much to ask and even though I watched them pour sugar on the sides as well as add sweet boba, they insisted that it would have less flavor and I said I don’t mind, I just don’t want too much boba and they said no. Came back again today and they were out of boba, asked if I could have the drink and that I was fine without the boba and they said no. Listen it’s my decision to not want boba if it has less flavor that’s my fault but to not even allow me to make that decision as a customer and be forced to have a literal mouthful of boba every sip? Not worth it. Seems like they really don’t want to spend any extra money on the milk so they really skimp on it by adding all boba. Go to JJs or literally anywhere else that actually allows you to ask for less boba, and is open to customers making their...

I was a long time and loyal customer of Mr Wish MARLBORO. I used to being my kids at least twice a week and we would order the same thing every single time. On one visit, I was told by management that I could no longer switch the tea in my drink because “the CEO doesn’t want us to change our drinks”. Ummm hello, this is bubble tea! A drink where you can customize your sugar levels, toppings, even your ice! To switch tea from black to green apparently seemed like a crime, even though I expressed I had an allergy to black tea. I was told they cannot accommodate my allergy (written proof of that in photo). There are literal vats of tea, if shortage was an issue, I didn’t mind paying more for the offset of supply. After multiple attempts, vulnerably and reluctantly sharing my allergy and what happens to me when I consume black tea, I was told I couldn’t modify my drink and pushed to order something I didn’t really want. More recently my family was craving bubble tea, so my husband ordered via delivery and I asked again for the modification. To my surprise they honored it, however it came with a nasty message literally taped to the drink saying they can’t change the tea no matter the allergy! Honestly unbelievable, they’ve lost a loyal customer over something so small and went out of their way to make...