Hardee’s — Restaurant in Marshalltown

We ordered food for lunch today and the order was not great. I mentioned when ordering that my son and I have a dairy allergy. The gentleman who took our order said 'okay'. We get up to the window and pay then we were directed to park although no one was behind us... About 10 minutes later they bring out our food. I notice immediately we are missing a medium fry and go inside to get said fries. I am given our fries and return to our vehicle. My son wants his sandwich so I pull it out (ordered a kids hamburger with fries and apple juice) once to realize it has cheese..... the apple juice was apple sauce, so pretty much a total loss. My sandwich was supposed to be a bacon burger (bacon cheeseburger with no cheese) and I received a plain burger completely overloaded with mayo to the point I could barely taste the meat. Definitely don't eat here unless you have no other options. Wendy's does a much better job and they are just...

When we arrived there were no cars waiting to order in the drive thru and as we walked through the dining area towards the counter, there was one table occupied with 4 people and no other customers. We approached the counter and stood at the order register for 5 minutes with 3 different employees walking past us at various times during our wait with zero acknowledgement of our existence there.

While waiting to order 4 more customers arrived. I thought that we would be able to order when an employee approached the register. Nope, first he had to shuffle through and arrange some receipts that were laying on the counter. Never making eye contact, he said "yep". While giving my family's order, I had to repeat my requests several times. After I placed my order and turned around I noticed that there was now a line of 13 people waiting to order. I watched and listened to concerns that they had with employees regarding...

3 times now I have gone to the marshalltown Hardee's and have asked for a little thick burger which comes with pickles, onions , lettuce , tomatoes , ketchup , mustard , mayonnaise. I ask for extra pickles and extra onions and 3 times not I have gotten a little hamburger with very little ketchup and 3 pickles but my receipt says I pay for the little thick burger which is about 2 bucks more than the hamburger ... I never get what I order ! I get over charged every time. If you ask my opinion go to mcdonalds .. They actually charge you for what you get and give you what you ask for. Marshalltown Hardee's employees are rude and can't even do their job. Tonight was the last chance they got from me.. Make sure you read your receipt and look at your order .. Most likely they screw you over every time and...