Baskin-Robbins — Restaurant in Maryland

To start it off, I could not hear the lady over her headset, and she kept yelling. When I finally got up to get the ice cream we had ordered, they were very confused about the order, which was fine. She took my card, handed it back, and then walked away. 5 minutes later, a girl walks back to tell me that I owe $4.80 out of my $20 bill. Which is weird, so I gave the same card back to run it again. Come to find out, she ran my card for the car behind us. Instead of trying to find a solution or refund, they just kept saying they didn't know what to do. I said it was no big deal, just give me some donuts, and all is well, and they acted as if they couldn't even do that to make it right... This site, in general, always has issues with the dunkin side or Baskin side. The customer service is sub-par, and the food, drinks, and ice cream, which was mainly vanilla (no matter what flavor you got), do not taste online with...

Poor customer service. I entered the store and there were 3 staffers - 2 girls watching and giggling about something on the phone, one name Ava) and a man (mapping floor, and presumably the Magee at the time). One of the girls, not Ava, looked up at me and didn’t acknowledge my presence. So I stood there looking at them, after about a minute, I was told, she, pointing to the cash register saying she could help me. “I said to her that I could not believe “the 3 of you stood there and ignored me” and again my response was ignored. My order was completed by Ava who handed me the order without bothering to put it into a bag. She relented after I said “don’t put...

It was 06/07/21 at 9:20pm the website says that they close at 10 pm and that’s why we went there, we wanted to go thru the drive thru but they had orange cones in the middle of the entrance. So we decided to park and come in to get ice cream and donuts for tomorrow; but as soon as we got there, a young guy walk to the door and locked it without even letting us know. So it was obvious that they didn’t want it to sell us anything and we’re trying to close early or we’re already close and we went to get ice cream and donuts some place else where they were happy to serve us ice cream and donuts. If you close at 9 or 9:30 you should not advertise 10 pm. False...