Sanders Cookie Jar Bakery — Restaurant in Hagerstown

Hello, my husband went there today to get 3 donuts since you only take cash under $5.00 I went to ATM to get a $20.00 bill to pay. When he went to pay the Lady was waiting on him and another customer. My husband gave a lady a $20 she took it had him wait for his change so she could tend to the other customer. When she went to give him his change she only gave him money back for a $10 bill . Of course he spoke up and said he handed her a $20 bill she said he did not that he gave her a $10 bill and the other lady customer gave her a 20. She eventually gave him the correct change after basically accusing him of trying to rip them off . What upsets me is that she should not be waiting on two customers with money apparently she cannot handle that kind of responsibility . First of all you do not accuse a customer of something that is false she should've counted her register or like a smart associate leave the money on top of the register until the change was given back. My husband said she was really rude and what upsets me is that I know that I gave him a $20 bill . I don't know how she messed up the other customer hopefully she got that one right . Normally the ladies in the bakery are very nice but you don't accuse a customer of something that is completely false and just stand there and do that in the store is wrong . I would recommend that if you go there to be very cautious with cash money . I personally feel that my husband deserves an apology but I'm sure that no action will be done or anything like that. And I truly hope that Sanders gets a chance to read this so that maybe they can correct the situation and that it doesn't happen to somebody else . It was the blonde hair lady who wears glasses. I do hope that the manager teaches this lady how to not only handle money but how to handle customers. It was ridiculous that I had to use my sons Google account just to leave a review . My husband works for the sheriffs department I don't see him trying to rip off a bakery for 3 donuts . Just be cautious with your...

I had previously purchased a king cake here, which was excellent. I placed an order for a half a sheet cake for a graduation party. I went in 2 weeks in advance with a picture of the cake I wanted. A simple design of stars, a grad cap, and the words Congratulations and Name, which is obviously nothing too difficult. I drive by here every day in the morning at the same time, and the lights are always on. I told them I would be picking the cake up at 7:30, and was surprised that unlike previous mornings the lights were off up front. Even after going in, and 2 other customers coming in the lights remained off. The lady flashed me the cake quickly, and then taped up the box. When I got home I was appalled at the quality of this cake. I’m sure she realized what poor quality this was, hence the lights off and hurried pace. IT WAS HORRIBLE! Everything. Not one good thing could be said about anything on the cake. First the cake wasn’t even cut down to even it out. They iced it with the left side being significantly higher than the right. The writing, stars, and lines were horrendous. The stars were poorly drawn, and were all cracked in the filling. The lines were not straight, and the icing pipe was repeatedly broken up as if someone had stopped and started the lines multiple times. Then the graduation cap drawn on was absolutely the worst. It is misshapen, crooked, and the icing was again all broken up. It is a wonder this place has even stayed in business. This quality of cake I would expect from a tenth grade tech student, not a professional bakery. I honestly don’t think the cake could have come out any worse. If you pay for a professional cake, then it should LOOK like a bakery made it. DO NOT...

First time I stopped by was years ago, when they had first opened here. Almost completely empty then. They stuck around, though, so I assumed they’d done well and would be a fully-stocked bakery. Stopped by on 11/30/17, just before 10am. More stock now, but surprisingly limited variety. I was hoping for the decadent sights, and smells of all the confections you’d expect to find in a bakery. They had little more variety and stock than you can find at a grocery store and much less than our Pennsylvania Dutch Market. It’s a bakery... yet nothing to drool over. I decided to buy what I came for, only I couldn’t. I chose some cupcakes and asked to have pink decoration (icing or other) on top, as I was visiting someone in the hospital who had just delivered a baby girl. The woman behind the counter said I could get something like that... if I special ordered them and came back at a later date to pick them up. What??? This is BAKERY. Why aren’t people employed here who can get you what you’d like... who can throw some decorations on your cupcakes and put a smile on your face? The only thing they seemed to do is sell standard, retail baked items. There is no baker/decorator to fill your order. Where the product comes from - who knows? I simply walked out, and went to Martins grocery. There, extremely helpful employees offered to get fresh cupcakes of my choosing from the back, piped white icing (I chose whipped) on them and then piped a thick pink swirl on top. They were adorable and it took all of 5 minutes. (They were tasty too.) Why a grocery store employee quickly and easily did this for a customer, yet a BAKERY employee refused, I do...