Baskin-Robbins — Restaurant in Maryland

On 2 separate occasions my family and I have stopped in for ice cream and the service was poor. Not to mention, they are always low on donuts and waffle cones. On 1 occasion, there were 2 male employees working and neither turned around to greet or assist us when we walked in. There were no other customers in the store and they continued to clean and completely disregarded that we were there. After waiting for several minutes, we walked out. We decided to visit on another occasion and yet again, with different workers, we were not greeted and waited several minutes to receive service because everyone fixed orders as if it were their 1st day on the job. Once we were finally acknowledged, the young lady was nice but had to redo my sundae twice. I am fond of the ice cream, but not the service in the Accokeek location. A simple "hello" makes a...

The worst experience I have ever had with a store. I had placed an online order for a birthday cake which was canceled by the store by just sending an SMS over to my phone on the day before the birthday at around 5pm when every location takes an order minimum 24 hrs in advance.

Later today for Feb 14th I had placed an order on Feb 6th and when I went to pickup the order they are mentioning that they are sorry and cannot process the order because they didn't receive any order. I provided them the proof of order and order number, but they denied and asked me to go back on the website and to request a refund.

I am sorry to say this, it's the worst customer service and worst order placing and cancelation process. There are better...

This location is the worst and they do not honor online orders. I placed an order for a birthday cake for my son's birthday and paid in advance. When I arrived, the associates lied and said there was no order. My phone was dead so I could not show them my confirmation. The associates do not speak English at their convenience. She called her manager on the phone and had a full conversation in Spanish and then said she would return my money. I want my cake!! she said we don't see your order but we'll issue a refund. What sense does that make? Then she said the cake maker was out of town. a bunch of lies and disappointment. I'm calling corporate to report them.. The location has flies and they are over...