Burger King — Restaurant in Maryland

Hey Burgerking! Some of your "morning people" .. CLEARLY ARE NOT MORNING PEOPLE AT ALL!! This morning I placed an online order that I received confirmation would be ready for pick up at 6:55Am. ( I ordered 1 lrg hash brown and 1 lrg coke) I walk inside to get my order around 7:10. From the start I was NEVER greeted.. I work with RUDE people all day long so I do my best to try and be patient. UNTIL I HAVE BEEN STANDING THERE FOR OVER 5 MINS AND COULDENT EVEN GET A HOLD ON ILL BE RIGHT WITH YOU OR ANYTHING.. FINALLY i told the lady working the drive thru window I had an online order that I needed to pick up... She does whatever on the computer and tells me that she doesn't have any online orders. So I I tried to show her my receipt.. which ment nothing at all because she barely looked at it before she was like I don't have that order.... I said ok well I already paid for this order so who do I need to speak with? NEVER DID SHE RESPOND... She kept on doing her own thing. So I asked agian ... Ok so wha do I need to do.?.. That's when the manager came over explained what happened gave me my food and I went on my way.. The manger was very nice and professional. However the lady at that window definitely needs to be trained on the BASICS of SIMPLE Customer service skills.

7/8\21- THE ONLY REASON I CONTINUE TO PUT UP WITH BS HERE AT THIS JOKE OF AN "ESTABLISHMENT" is because it 2 seconds from my job..and I usually ONLY ORDER HASH BROWNS in the AM. Now this is probably going to sound petty and I promise IDGAF. There is one particular manager there quite frequently do seems to have some sort of personal issue with me. Personally I have not the slightest clue of who she actually is. I only know of her through somebody else. So literally every time that I go there and she happens to be upfront she will make another person take my order and she will go to the back and she's a manager..

UPDATE: I barely go...

So I USED to love this Burger King they always had fresh hot food like everything has always been good. But today I ordered a spicy chicken sandwich and strawberry milkshake. The chicken was close to cooked but still undercooked in the middle. I took it right back to the idiots these jackasses were negotiating about the time frame of how long it took for me to return the under cooked sandwich. When that didn’t even matter it was within the same damn day. (It was 45 mins btw) They didn’t consider the drive I had to take or any of that. But the point is if the chicken was COOKED it would have been tender and I would of been able to poke a fork through it. I would have been able to warm it up and eat it. However It was like biting through rubber and the meat was really white like it had 3 minutes until it was actually done!!!!! I mean I would know I do cook so I was a bit frustrated at the fact they were acting like idiots. But I kept my cool because we don’t need another fool to add to their equation I kindly took my COOKED sandwich that they acted like they didn’t want to replace and called corporate!!!!! You don’t serve undercooked food especially chicken I will never go here again and I hope whoever else does tell them to make sure they COOK your food!!!! And if they don’t be prepared to do a refund or make it over because that is the right of...

From the moment I pulled up I should have drove away. At the menu board I was acknowledge by a rude what can I get you, I was caught off guard by the greeting so I did not respond immediately so he repeated the same rude what can I get you. Placed my ordered waited at the window once my food was completed then he came to the window and took payment. Then instead of giving my drink stopped and took another order and kept me waiting. Once I got to my destination about a half mileup the road. I opened my food and the fries were awful like sitting in a warmer for a really long time would be my guess. Then my chicken sandwich was chicken and bun nothing else not what I ordered at all. Terrible...