Dunkin' — Restaurant in Maryland

They didn’t use gloves handling my food. I saw from the drive thru the worker handling my donut with no gloves. I then noticed no one else was wearing gloves. Maybe there wouldn’t be so much leniency if they didn’t hire only their family members.

12-9-2024 Update (about 3:45pm-4pm): I don’t know why I came back here. Something told me not to go but I wanted coffee nearby instead of going to Starbucks. As soon as I came in the door I noticed that this man was staring me down as I approached the counter. The store had only one other customer who appeared to be waiting for a ride. As I came to the counter, I was looking at the menu; he said hello and I said hello back but that I needed some time to think about what I wanted. When I looked at his eyes from the menu I was asking how big the large cup was; but then I saw the disgust and hate in his eyes for me. Before he could show the large cup, I said why are you looking at me like that. He smiled and stopped glaring at me and proceeded to get the large cup. I stopped him, said I’m good and walked out. I went to Safeway for my coffee. NEVER AGAIN COMING TO THIS LOCATION. I would never let someone with UGLY DARK energy prepare anything for me!! Racist energy! That man is in the wrong city if he has a problem with my demographic. This spot needs to be shut down...

Drive through operator refuesed to take my order because he was incompetent in explaining a drink selection options. I asked a question about a drink about why he was watering down my refresher. I wanted to order another drink and food though instead of taking my order he ORDERED ME to drive to the window instead of taking my order. I was literally starving and just wanted to get something to drink and eat in the morning. The neglegence of such a simple job is so cruel to tell a customer you wont take their order because you are not trained properly. I ended up leaving very frustrated, starving, and just ended up making my own refresher mocktail with a body armor juice and celsius energy drink. So much cheaper and no men refusing to take your order and give you food! I will NEVER return to this location. After getting food down the road, I called twice after this and the first time they did not answer and left a message, and the second time they answered after probably ten rings, and didn't say anything except the manager was not there. Notes for manager this was Sunday morning April 27th...

This location is a complete mess and whoever comes behind me and write a review with 5 stars they are lying. I went here today and ask for a drink, they cut corners being cheap and then when you complain they are rude. I take it back and let him know I cant taste the butter pecan. I asked for one pump, I tasted nothing but coffee, Then he comes from the restroom wipes his hands in my clothes touch my cup hand it to the other guy to add another shot of butter pecan, he did'nt wash his hands before touching my cup. I asked for 2% milk and a shot of butter pecan.he say yea yea he proceeds to give me skim milk and proceeds to make the drink. They are rude and incompetent as IDK what. Customer service is trash. RUDE..stop fast talking everyone and listen to the customer and what they are asking for since they are paying their money. Who certain workers work here they are kind and polite but the two guys who worked today are like laurel and hardy. I...