Last night at 9:45 pm I put in my parking stall number. I chose curbside because the cue line for drive-thru was 9 or so cars deep. At 9:55 pm I decided to leave my car and enter to building, but the door was locked so I jumped in the drive-thru line. The line was, or so I thought, moving at a somewhat tolerable rate. The only thing that didn't make this ordeal even lousier was that the folks weren't nasty about it. The drive-thru line was moving at a painfully slow rate. From the 1st window, I could see the vehicle at the 2nd window holding the rest of us up for at least 10 minutes. This does not include the time that I had already waited in line. The total time for one Medium McChicken combo meal was 35 minutes. Thankfully, the food was hot. The employee at the 2nd window apologized again, after all, it wasn't his fault. I appreciate that the manager on duty went into solution mode. Not sure how they missed a whole curb-side order pick-up; I know they were busy, but to only be aware of the folks in the drive-thru is not a good look. Luckily for them, I wasn't a difficult customer to deal with. I wish it was an option for McDonald's locations to opt out of curbside pick-ups if they can't handle that type of volume or simply forget about...
Read moreWow I mean wow. Not that I haven't already come to expect bad service at most McDonald's this one tops a bunch of the other ones by a mile. They are the worst ! I order simple things a burger nuggets fries a drink and a pie. The cashier was by far the moat rude person I have ever met, she didn't want to be at work and seemed like me ordering got in her way of playing on her phone, typical, I would have rather had a dog take my order then this lady. So finally the food arrives, they toss the bag and walk away didn't even call my number so others can go look at the bad cause no one really knows who's it is anyway, terrible service. Now the food !! My daughters could have made a better burger and they've never cooked before, smh it was like they rolled it on the ground then wrapped it up ! Crazy, the nuggets were so dried out and old it was more like chips, I mean how hard is it to cook some food. Fries were tue only fresh thing. Pie was so cold and hard I could have went bowling with the pie and hit a strike. One of the worst McDonald's ever !! Take my advice and go to another one, the employees here do not care about customers or their selves for that matter. Terrible McDonald's to date I've been to....
Read moreTHE WOREST McDonald's IN MARYLAND!!! I have now tried this location 4 times in 2 years...I won't be back!! Is it too hard to say "have a great day" or "bye" or even just a simple parting Farwell??? Not only have I had a long wait EACH TIME, but I am never courteously acknowledged, and the food is below par with regards to every other location I have ever eaten...2 times the burgers were COLD and all 4 times the cheese wasn't even melted....and all 4 times I was simply handed my food though the window with no words, including good bye, were uttered to me....the last time I went, the bag was handed to me and the widow was closed with out a word after receiving my food, but I sat there because my bag of food was open and 2 double cheese burgers were literally hanging out of the wrapping--I could actually see my burgers without even unwrapping them. The window gal did open to see what was wrong, so I showed the inside of the bag and stated the burgers were messy and not wrapped...nothing was said or offered so I left in uncomfortable silence. Although I don't eat fast food very often, I will do everything I can to avoid this...
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