Panda Express — Restaurant in Maryland

I am writing to express my extreme disappointment with the service my family and I received at the Panda Express on Fort Meade military installation. An employee serving food and a cashier were incredibly rude, impatient and disrespectful, as we got our food order. To make matters worse, the employees forgot to give my family fortune cookies and my children really wanted to receive one. I was very disheartened that the employee accused me of lying for not receiving a fortune cookie when I brought it to her attention. This was not only insulting, but also completely unprofessional. It’s not about the fortune cookie, but the integrity of the employee that she would call a customer a liar.

Once the employee stated that I was lying, I asked to speak with a manager, and the employee laughed in my face. At this point, I informed her that I was serious and she replied “I told you I was sorry.” This behavior is completely unacceptable, especially on a military installation where respect and professionalism are highly valued. As I spoke with the manager, she continued to laugh, further showing she has no regard for the service members or their families. As a military service member, this kind of treatment should not be tolerated. This is the total opposite of...

I have been to many Panda restaurants all over the states and by far Ft Meade is the worst. Poor attitudes and customer service. The staff don’t seem like they want to be there or want to help. Got negative vibes from them. They hardly communicated. Wanted to wait for a particular dish and it seemed like they did not want me to. When the dish came out instead of serving it, the person walked away to do something else. It was not busy. Needless to say I had to prompt her. Guess she didn’t like that and finally handed me my plates with gravy dripping down the sides. She did not care at all. Too bad I had already paid. Would have just walked away at that point without giving them anything. Food was just ok. Someone fix this location please! It’s a...

The all Hispanic crew y’all have at the end of the day must be stalking food because they do their best to barely put anything on your plate and won’t even make eye contact with you. The tall Hispanic guy is the main one I always see on his phone lounging around and is the most stingiest with the portions and if you say anything he’ll just try to say it’s double probs and give you another half scoop. Why would y’all hire local workers that don’t want to actually be here or service the people on this base. The sushi shop across the px is the only place you can get quality service and food as far as Asian food and it’s more expensive but much more worth your...