Smokehouse Pit beef — Restaurant in Maryland

This used to be my go to pit beef place. The sides have never been pretty terrible (store bought salads/flavorless, cold french fries) but the sandwiches have always been good. Until recently, when I noticed the beef has started tasting less than fresh and even when requesting "rare" the meat is dry and cooked more well. Not only has the quality of the meat deteriorated recently, the customer service has also never been up to par with other establishments, but has definitely gotten worst recently. With that being said, I will never give this establishment another dime. While COVID was in full swing, I wanted to give privately owned restaurants my business because I knew they were the hardest hit by this. I know most places are understaffed and I sympathize with them - wait times are long and they are stressed, but it doesn't give the manager or the employees the right to be completely disrespectful and demeaning to their customers. Last night was my absolute last straw. My in laws stopped here on their way home and stopped by with sandwiches and platters for the whole family. Upon eating his opened face beef platter, my father in law found that his mashed potatoes were instant, this caught him off guard but didn't bother him much until he went to eat them and found that the inside of the potatoes were completely raw and just a bunch of powder. He decided to call the restaurant to make them aware so they can improve in the future (he truly was not even upset about them being instant - I would have been). The manager replied to his initial comment with "okay?..." and stated that he didn't know what my father in law wanted him to do, he "could not be everywhere at once." He sounded exasperated by the call (which had no ill intent) he then proceeded to cut my father in law off mid-sentence and say, "What exactly do you want from me, do you want to come back for free mashed potatoes?" ...What???? This is not the first time that someone from this establishment had an unnecessary attitude and was not very friendly, but like I said previously; I gave them the benefit of the doubt because of the possible lack of employees. It's just a shame that they have this on-going issue with customer service and quality of food. I really did like this place for a while but I will never waste my...

Sad to say that they've lost 2 longtime customers after their behavior and attitude tonight. We placed an order for delivery and we were told 20mins which was great, an hour went by and I decided to call and ask if everything was ok and said that he came to my door and knocked and nobody answered which is not true because the both of us are in the room with the door and our pet's would've definitely alerted us as well. He then proceeded to say that we were way beyond the delivery area yet chose to deliver it because the food was made.. mind you I live on Eastern Blvd as well only approximately 2 miles from the location. He then stated the delivery wasn't going to happen and I in turn said then you've lost a long-time customer. Just a few minutes later my fiance calls and asks why we weren't called or notified in anyway and they said the driver didn't have our number and my fiance then asked why the driver didn't call the store for the information he should've already had an he returned extremely rude calling my fiance a mother F**ker and hung up on him. Let me tell you I've been in the customer service industry for over 30yrs and this by far has absolutely sickened me. I would like to think businesses trying to stay afloat during this pandemic would treat their paying customers with respect and common decency like Human beings should be treated. Shame on your business for allowing this, extremely unprofessional and I will be sure to spread the word about your actions in hopes that people will avoid your...

Been here a few years ago.just moved back here from texas and thought I would give them another try just to give them the benefit of the doubt. Well I hate to say this but it was just as bad as it was before. This place says it is a smokehouse pit beef carry out, well I have never seen any smoke from any pit cooking at anytime that I have been there or while driving by. Of course my bias could be that I compare all pit beef joints to the original CHAPS to date I still haven't found one that could even compare, and this place dosen't even come close.my opinion is don't waste your time and money here.travel to pulaski highway and go to chaps it's worth the extra time and expense unless you like throwing your money in...