Spice N Slice Pizza & Subs — Restaurant in Maryland

This place used to be so good - unfortunately not anymore in my experience. We've been ordering food from them since 1992 and everything was always fresh, plentiful and accurate - that has changed. It has changed ownership and we keep trying them but we will not anymore. The cheesesteak subs have a relatively small amount of meat (they used to have quite a lot), the onion rings used to be huge and really great - now theyre tiny and you only get a few per order. The fries are coated with too much breading for my taste - they used to be just natural potato fries. Worse than this is that the last two times we've ordered delivery the order has been incorrect in some way and we had to get part of the order re-delivered (while the rest of our order got cold while we waited). The problem is that the person who often takes the orders sometimes doesn't listen well and doesn't read the order back to you - which I should've insisted on but I didn't think he'd get it wrong twice in a row. They used to have hands down the best cheese steaks in the area (never had awesome pizza but everything else was great - spaghetti, wings, wraps) but from now on we'll stick with Bella's or Philly's Best - both places are excellent and they deliver. I really hate to write a bad review of a small business so I'm usually pretty patient if there's an issue here and there - but this place just seems to have changed. The people seemed nice so I was hoping they would do well. Maybe things...

The food is great, but I did have a problem with the cashier (a female) not returning my bank card. Only to find out hours later they ran my bank card up on Amazon purchases for $460, I had to hurry and transfer the rest of my funds into my savings to keep them from going completely ham!! I know I left it there, even if I dropped it inside, no one was there but the workers, it's a short walk between my car and the building, let's be real. I was distracted by having a conversation with one of the workers(the male) and my hands were full. I went straight home after my order. I know it was someone there because it was just Amazon purchases, this person never tried at a gas station or any another businesses.. How insane.. that person wasn't very smart, because I denied the transactions and contact my bank. No Amazon for you!!!! I called Sam's back also and asked if there was a bank left there, they said no. All that just to get a negative review from fraudulent activity at your business. Next time give the card back!!!! Make sure y'all ask for your credit card/bank cards back immediately, after you are...

Hate to have to write a negative review but since I am a consumer who relies on reviews, it is needed. I usually try to stick with my usual (Gateway Pizza/Subs, Phillys Best, or Jerrys) but decided to go with Waterloo this time to give someone else a try. First of all, the cheesesteak sub I ordered for my son was awful and barely had any meat in it. It’s almost as if they used steak-umms to make it. The fries were those battered looking fries that I hate. The crab cake sub I ordered wound up in the trash because it was so horrible. I would normally drive to the store and get a refund but I am not feeling well today. I asked the person on the phone of the sub would be made with real crabmeat or imitation and they specifically told me yes, it will be made with real crab meat. Well needless to say I received a sub with I don’t know what the hell this is on it but it def appears to be imitation. NEVER AGAIN! And it sucks for them because we usually have big orders when we order out!...