Starbucks — Restaurant in Maryland

I’m honestly pretty disappointed with this Starbucks location. Yesterday morning, I had to wait about seven minutes in line even though there was just one person ahead of me, which is understandable during a busy time. But what really got me was that after I paid, it took another 15 minutes just to get my coffee. I ended up being late for work, which was really frustrating.

This morning, I gave them another shot and brought my daughter along. We stood in line for 17 minutes with only three people in front of us. The kicker? They were barely taking orders at the register because they were so focused on delivery and pickup orders. We eventually just gave up and left.

Management really needs to step it up. If you want to run a successful coffee shop, especially one that people rely on before work, you need enough staff or better training so that in-store customers aren’t left waiting while delivery orders get prioritized. It’s a coffee shop, after all—speed and efficiency...

I love Starbucks; however, this branch is really disappointing me. I ordered the Strawberry Acai Refresher Lemonade and the double-smoked sandwich, but both of them were not available. So, I chose the Bacon breakfast sandwich, but that was not available either. So, I left the store without anything. There was nothing that I wanted, and it ruined my morning. :-( Here is another bad experience. Around 2 weeks ago, I ordered a white mocha, but it was not available either. The stopper usually runs out, causing the coffee to spill.

Please stock necessary materials for doing business on time and let me continue to...

Waited over 15 minutes just to get my coffee, even though there was only one person in line and two employees working. They were focused entirely on mobile and pickup orders, completely ignoring customers standing at the counter. They finished every online order first before even taking mine. When I mentioned this, they said management is aware but doesn’t care because they’re “greedy.” This isn’t fair to walk-in customers. I’ll be writing to the corporate office about...