Universal Pizza & Subs — Restaurant in Maryland

This place used to be good. The past couple of times that we ordered here the food was sub-par. Today we ordered here and it was the breaking point. Our family got a cheesestake sub, a ceasar chicken wrap, an order of chicken soup and a steak quesadilla. First off, the sub had very little meat on it. It was 1/2 fried onions and 1/2 meat, but still not even a full sub. We expected the chicken noodle soup to be something that looked like the picture on the menu, which was homemade with vegetables. What we got was the cheap Campbell's noodle soup heated and repackaged, it was the type that costs like $.50 a can at the store. The Quessadilla comes with salsa and sour cream, but she my husband took a big bite of the air cream, it turned out to be blue cheese. Then the ceasar wrap was bad too, it was hot and the lettuce inside was slimy. So everything we ordered from them this time had something wrong with it. After we got our food I called Universal back up and asked to talk to the manager, the guy that answered the phone seemed annoyed that I hadn't called to place an order and told me that the manager would call me back. I have not received that call.

Overall we were very unsatisfied with the food and the service. We will not order from there again until they change management/ owners, and it's quite sad because we have been good customers of theirs for several years now, but I will not continue to waste my...

We have ordered from this place 3-4 times - initially through Grubhub, then this week we started ordering from them directly. Today we ordered from them for the second time in the same week. Today was the first time we ordered their wings. We ordered Teriyaki and BBQ. The receipt said teriyaki and BBQ but what was delivered to us was teriyaki and BUFFALO. They looked and tasted like buffalo. I called them and they insisted they were BBQ and refused to acknowledge that there could have been a mistake. They did not offer to correct the error. And when I said we weren’t going to order from them again, the lady said “ok” and hung up the phone. I guess customers who order from them twice a week are not valuable to them. BTW the teriyaki wings tasted terrible. There are plenty of other options for pizza, subs and wings. Buy from...

This has always been our go to sub shop. We'll today I called in to make a pick up order, that I would have pay for in cash. The lady told me they will not take any order from me because grubhub had refunding my last order and they did nothing wrong.

The grubhub order they refer to was the driver that handed me the food push my screen door so hard on to my arm leaving a nasty mark and refuse to let it go because my dog was at the door. Mind you the note on grubhub says leave at door. Which the driver ignored. So yes grubhub choose to refund my money because of the driver! Which is why I choose to call in my order and pick up this evening. But nope the choose to refuse service. That's fine we won't be back. Not worth it. The food it's OK there definitely is way better places around. It was just...