Caribou Coffee — Restaurant in Mason City

I am a frequenter of the perks app. I purchased 2 medium frappes and pulled into the drive through. I couldn't hear the woman on the headset over the blender. I gave her my name and all I got was lectured over being in the drive thru too early to pick up my order. I could have understood that but no where in the APP could I find where I would need to wait to come through. Especially since when I pull up even if I DIDNT order ahead I would have been placing an immediate order. I don't get the difference between those 2 things. I still left a cash tip.

Usually the service is very pleasant but today I was really disappointed in...

Absolutely love this caribou I travel for work and I travel to mason which is far from my home I wait to get my coffee till I get to mason city’s caribou the workers are just fabulous AND KATHY is the freaking best. She makes my entire day she is so loving always has a smile on her face she is extremely helpful sweet she’s caring works hard as heck is all around just amazing. She sparks up a conversation with everybody mason city is so lucky to have her as a worker. Don’t get me wrong the other girls are great as well. Thank you all for all you do for all your hard work and your sweet kind words it truly makes a...

Absolutely awful service.

I visited this location at 3:40 on Sunday, May 12th with my mom (on Mother’s Day) looking to share some coffee and a snack. We walked in, were not greeted by any employees, and stood at the order counter for at least 5 minutes without even being acknowledged. It was not busy - There were three employees working, a single car in the drive thru and two customers sitting at a table. Not one of the employees said “we’ll be with you in a minute”, or “welcome”. After waiting at the counter for more than five minutes, we left without coffee or food and went to Kwik...