Starbucks — Restaurant in Massillon

This is about the 10th different location in the past 2 months where I ordered a dark roast and received the blonde roast. But that's not even the worst part; I placed a mobile order via the app for a tall cafe Verona and when I arrived to the store there was a sign on the door that said 'cafe closed please use the drive through window' so I obliged and drove around to the window. When I got to the window the barista rudely lectured me that I need to stop at the speaker to order, I let him know I ordered on the app and was just following the directions that were on the sign on the door. Then he got even more nasty and condescendingly told me I still need to stop at the speak before going to the window to let them know who I am.... What kind of sense does that make? That's like saying you still need to go to the register when you mobile order. Bottom line is this guy was incredibly rude and he couldn't even answer why the cafe was closed, it seems like it was for no reason other than to inconvenience customers and the belittle them. All this nonsense for a tall dark roast coffee at 9am on a Saturday morning and I didn't even get what I ordered. Shame on you Starbucks and shame on you Brian Niccol, your employees don't care, and your company is dying a slow...

If I can give zero Stars I would whoever is working today in the Drive-Thru September 26th 2025 doesn't know how to do their job nor does anybody else I ordered from here got a white mocha frappe with caramel extra caramel it's simple but yet it was wrong handed me something totally different and then told me that I have to pay for whipped cream and caramel separate I'm aware there's an extra charge for the caramel but they wanted to double double charge me for it and then charge me for whipped cream when it already comes on a frappe then I go back through to get it fixed and they mess it up again but wait it gets even better I go back through again for the third time and they still get it wrong by this time I have three drinks so I just gave them back because they were so rude then I asked for a cup of water and I'm told that I can't get a couple water unless I make a purchase well technically I just made three purchases and they were all wrong I can't stand this Starbucks or the people that work here I would not go here at all I really don't leave reviews for people but I'm just sick and tired this is ridiculous four times I went through and you still get the drink wrong handed me something chocolate second time it was a hot coffee come...

Well, I was disappointed with my visit today. I don't go to Starbuck's often, so I'm not familiar with their coffees, so I researched (so I thought), what maybe to order, so I started reading off my order, the girl says, what's the drink, I said I don't know, there was a long silence, I started looking at the menu, blank. I said well this is what is in the drink, still no response from her. By now, I'm really irritated because I feel if you work there, you obviously know the drinks, she should have started asking me, do you like sweet, strong coffee, cold, hot, etc. My daughter usually brings me drinks, as she knows what I like. Thankfully, no one was behind me in line. Also, I ordered a slice of banana bread, which she didn't give to me. It's near a highway, so I had to go to the next stop to turn around and go back. I will...