Dairy Queen — Restaurant in Mathis

Family decided to eat here on the trip back home and we regret it immensely. Location was a little busy due to church just getting out and other travelers and they had 4 visible workers not including the counter clerk. It took about 45 mins to receive our order and instead of large fries, we received medium and the jalito burger that was ordered was a plain cheeseburger. Took those items back and was going to be corrected. Another 35 minutes passed and we had to go back up to the counter to ask about items and the counter clerk thought someone brought it out to us. The bag was sitting in the window seal between the kitchen and the front counter area for who knows how long. The fries and cheeseburger were both cold and once again was not a jalito burger but a cheeseburger with cold jalapenos. We decided to just eat it because it wasn't worth the time to try and fix it again. We still made the lady clerk aware of it and she apologized after correcting us how to properly pronunciation it and said that she is not working the kitchen. The lack of care this location has is disturbing and it is not living up to the Dairy Queen quality or reputation. Several people placed orders before us and never received their order. A gentleman ordered immediately after us and had to change his order to out of stock, no problem, he ordered steak fingers instead. After he waited almost an hour, he went up to ask for his order. A lady just received her order of chicken strips and steak fingers and she ordered only 15 minutes prior. They then told the man that they were out of steak fingers and he asked why they didn't tell him that until now when he ordered an hour prior. He then asked why did this lady come in, place an order, and then get it quickly while everyone else waited almost an hour. He then proceeded to get a refund and left. If you want speed or accuracy, this is not the...

Yes the dine in is closed. Possibly to protect their staff from covid, even in December but what do i know. The staff was amazing, long drive though but food well worth the wait. Upon leaving i asked for more condiments and they were above accommodating when explaining that I have in fact received the correct number of condiments for both my salad and jalitos. And if need be more was available for purchase. I wish more chain restaurants had employees as well trained, HAPPY, and dedicated as this location. I frequently this DQ on my way back from Aransas pass to San antonio at least 4 times a year and will continue to do so. Please keep up the...

Sat in the drive-thru after ordering for 20 minutes before flagging someone down through the window. She said "Oh, we had a cook call out and there was a large group inside..." When i pointed out she hadn't bothered to let us know that and just left us cooking in the Texas heat all she said was "sorry bout that." And our food still wasn't ready at that point. We got our money back and left. No offer to comp our food, just, "Sorry."

Lacking in customer service, organization and efficiency. Can't speak to the food quality, as we never got to eat anything. This store needs a new manager or...