Dunkin' — Restaurant in Mattapoisett

edit Was five stars for at least two years. Our order is simple. We go here every day, many times twice a day. Been going here for the past 3 years. We are in the middle of a huge project building a bus into a home and aren't running our own coffee machine yet while we are sharing property during the build. While the coffee prices are going up like everything, we can understand & are willing to pay, but the coffee has become so inconsistent. We always get the exact same thing... 2x Medium iced, each with one cream only. First it's a different price every time. Literally! When the iced coffee is newly made & done properly we get a decent coffee. However most days it's so watered down it's light with Only one cream. I've pointed out it's light color is incorrect and they tell me they promise it's Only one cream. So I say that means the coffee must be very watered down. They agree & say yes it's probably watered down a bit, Sorry. Wait,...What!? What are we paying for? Watered down coffee and ice. They are knowingly serving watered down coffee!? This shouldn't be possible. Isn't there a specific formula? Unfortunately I don't think we can rely on them anymore. It's a shame because they are closest to us. Nobody wants to pay higher prices for...

I pulled up to the window to get my food and I told the lady nicely that I had Apple Pay. Mind you they are great with Apple Pay and have no problem taking my phone to the reader but today this lady said that this is how far the reader goes and has my hanging out my window. She then proceeded to say that it was my fault and should’ve pulled up closer to the window. I have no problem with that but then she closed the window in my face and shook her head knowing I could see her. She opened the window and gave me my food without a word. I said maybe you could’ve taken my phone and scanned it. She ignored me. And that’s why she’s making...

I have ordered here about 15 times, and for ~10 of them, I have had mistake(s) with my order. Missing items, wrong items. My favorite is when I order a "frozen chocolate" and it is neither frozen nor chocolate, which has happened 3 times out of 7. Or when I order an item through their app, am told it is not in stock and am promised a refund or replacement the next time, and never get either. And I actively avoid going when it's busy, so I think it says a lot that there are so many issues even when I'm the only one waiting, and I've ordered 5+ minutes ahead. This says two stars, but I'm basically...