Red Robin Gourmet Burgers and Brews — Restaurant in Maumee

Tonight we decided to treat ourselves to a movie and dinner afterwards. We watched the incredible movie Sing at Fallen Timbers and then walked over to Red Robin Gourmet Burgers. We haven't been here in quite some time and we're excited to try some new things on their menu. And who couldn't forget their bottomless fries! We order our meals and and I get a smooth mojito to go with my mac and cheese burger/fries. So round 1 happens (yes there are multiple rounds to this experience). Our food is delivered to our table. Everything looks good so far and I even orders a second mojito. I am only about two bites through my burger when I suddenly have an absolutely disgusted look on my face. My fiancee looked closer to watch me pull A LONG BLACK CURLY HAIR out of my mouth 🤢 This hair was EMBEDDED in my burger somewhere. My fiancee now feels terrified to touch her sandwich. She gets up to grab the host since our waitress was nowhere in sight after waiting for a few minutes to go by. She tells the hostess what happened, so he goes to get our waitress. She apologizes and offers to replace my food. Of course we agree to a whole new meal. The manager shortly after comes to our table and apologizes again for the hair. He offers to take my meal off of our bill. Okay thanks, that's fine, almost expected. Without any more conversation, the manager then comes back over and says he could tell we weren't fully satisfied with just taking my meal off the bill, so he is now taking my fiancee's meal off as well (they just can't pay for the 2 alcoholic drinks, so that would be all we have to pay for). Wow! We were extremely impressed at this point and very thankful. This was when my fiancee flat out told me that you don't see customer service like that very often anymore and she would be sure to praise them on social media. HOWEVER I told you the story takes a turn. Round 2! My replacement meal comes out and they even bring two additional fries since they are bottomless. I dig into the new burger and manages to eat the whole thing this time, successfully without any hair. So these additional fries are extremely hot and I am so kind to offer my fiancee the fries on my plate to allow the others to cool down. She eats about 3 of his when she FINDS ANOTHER LONG BLACK CURLY HAIR JUST HANGING OUT ON My PLATE WITH THE FRIES THIS TIME 🤢🤢🤢 Our waitress comes over shortly after and I show her our second discovery. She again is sorry and says "You already have your meals for free, so do you want more food? Do you want to take these piles of fries to go?" Now, we understand she was just simply trying to make the situation right, but why the hell would I want more of this restaurants hairy food?? Of course we say take everything away I want nothing else. Our appetites are 100% gone. Manager comes over again. Has to apologize again. Except this time he says "The funny thing is, I checked and none of my cooks have long black curly hair." Well sir, I certainly don't have long black curly hair, so this clearly isn't me or my fiancee shedding profusely all over this restaurant's food. But of course I'm polite and just thank him for the apology. But you know what's crazy, absolutely nothing was done for us after finding the second hair. Of course we declined more hairy food, but we weren't offered gift cards, movie tickets that they sell, nothing offered at all except more hairy food. And I still had to pay for his 2 drinks. I think that's what my fiancee's mostly shocked about. We are told they can't cover the mojitos, but never given an explanation on why. I'm sure there HAS to be a good reason, but we are simply told, sorry we gave you hairy food TWICE, here's your $12.85 bill. Long story short, the first mishap was taken care of in a very professional manner. The second mishap made us both immediately decide we will never step foot in this...

I have been patronizing Red Robin since the early 90s. In Toledo I typically go to the one on Monroe Street, but I visiting a friend in Maumee and I recommended we go here. It was not my first visit to this location, but it was my last. We sat down at the bar and requested menus, but they no longer provide menus. They do not give you an order list so that you can spend money. I was given a coaster with a QR that was supposed to work with my Android, but it didn’t. No menu on my phone for me. I don’t care if you’re changing your prices daily; get a black and white PDF and print the menu on a sheet of paper. The bartender gave us her phone with the menu, and we passed her phone around. Good service on her behalf; terrible management decision. Chicken wings – none available. Boneless chicken “wings” – none available. More bad management. Okay, I’ll skip the appetizer, since you can’t sell any to me. I’ll have a rare burger. Sorry – we refuse to serve it rare. You will get it medium and like it. More bad management. I get rare burgers everywhere except for Red Robin. I learned that there was no “bottomless” feature on the onion rings. I would have known that if I had a menu. Problem #1 rears its head again. What a disappointing experience. I’ll visit the Monroe Street location soon. We’ll see if they have followed course to failure, or if they still know how to run a restaurant. Good Bye Fallen Timbers Red Robin … 30-year customer lost due to bad...

Went my first time to red Robin at this location and I will never eat at another red Robin again. Food was decent but way too expensive I even upgraded my burger for a bigger patty that was 13 some dollars. I could’ve went to Burger King and got a double whopper that was bigger for less price, plus I have never had worse customer service at a place than this location. Waitress definitely had an attitude over a $.50 charge for more cheese sauce for our pretzel bites, if the cheese sauce was filled up more than 1/4 of the container I would’ve never had to ask for more. After that when we would ask for anything a refill a box our waitress wouldn’t even acknowledge that we asked and just turn around and walk away and go get what we asked for, completely unprofessional and disrespectful towards customers but besides the horrible service it was the prices of things that we won’t be back way too expensive for the a little amount of food that you get, I would’ve hated to see what my burger patty looked like If I want to...