Braum's Ice Cream & Dairy Store — Restaurant in McAlester

Why oh why can’t Braum’s keep their ice cream area clean? We stop at Braum’s on our way to and from Texas to Kansas. Taking different routes and so far 1 (one) Braum’s had a clean ice cream area. Usually there is ice cream smears all over the lids, trash on the floor, and dirty machines. When they are busy someone needs to be assigned cleaning duty. Then please teach the employees to wash their hands after every encounter with the cash register, trash bin, hair, headset scratching or cleaning. And if you wear gloves that doesn’t mean you can touch everything and them still be sterile. This Braum’s was cleaner than most. Only 3-4 splotches of ice cream on the lids of the ice cream freezer. The woman ran the register then made a malt, after taking cash. The boy can from the cooking area to make the malt. I ask both to please wash their hands and you would have thought I had ask for their first born, but they did. Floor was clean, but please wash their...

Excellent Staff! So helpful and friendly! I want to publicly thank the staff at the 625 S George Nigh Expy, McAlester, OK 74501 location. I left my credit card on my food tray and threw it away. I realized my mistake when I got to my car so I went inside and that trash had been taken out already. 3 staff members quickly jumped in to help look through the 4 trash bags in the back. They didn’t expect me to do anything as they looked and I had to ask for some gloves so I could help too. Another staff member joined in as I apologized for the inconvenience, but everyone was so enthusiastic and persistent in helping makeup for my mistake. When my card was found, a lady staff member quickly went to wash it off without question before handing it to me. No complaints, no shaming, only full support and service even when there was no obligation on their part. The staff is very helpful and kind. Great...

My husband comes to Oklahoma for work fairly often and usually stays right by this location. He frequently gets ice cream or frozen yogurt from here because of one employee. He mentioned how great this guy is not only as an employee but as a person which is why he always goes. We (our family) came along this time and we went everyday during our stay. It's our son's new favorite place and this employee is pretty awesome. He's an African American gentleman always has a smile and he really made us feel welcomed every time. That's super rare where we are from. I wanted to post this to say Thank you to this guy for making our stay that much better with his excellent customer service and smile. If he's not a manager he should be. At the very least he...