Whataburger — Restaurant in McKinney

Let me regale you with the tale of my recent misadventure at Whataburger, where time stood still and service was but a distant dream. Picture this: a bustling establishment, filled with the hungry masses eagerly anticipating their succulent delights. Alas, our hopes were dashed as we found ourselves trapped in a vortex of inefficiency.

The saga began with the vanishing act of our order. Like a magician’s rabbit, it disappeared into the abyss of the kitchen, never to be seen again. We were assured it would be swiftly rectified, but alas, we were met with disappointment yet again. When our food finally graced our table, it was as cold as the heart of a penguin in winter.

Undeterred, we politely requested a fresh batch of fries, specifically emphasizing our desire for them to be piping hot. Lo and behold, the universe had other plans, for what we received can only be described as the polar opposite – frozen fries straight from the tundra. And this wasn’t a one-time blunder, mind you. Three attempts later, and we were still met with the chilling realization that our fries would forever be on the rocks.

But let’s not forget the pièce de résistance – the staff. The cook, bless their heart, bore an uncanny resemblance to a character straight out of ‘Precious.’ Meanwhile, the individual manning the front counter seemed to possess the knowledge of a newborn babe, unable to comprehend even the most basic culinary concepts. I mean, who doesn’t know what butter is?

In conclusion, my visit to Whataburger was an odyssey of epic proportions, a journey through the depths of culinary chaos. Next time, I’ll pack a lunch and avoid the ordeal altogether. Bon appétit, or should I...

Service and quality have both gone downhill since they let go of their long time manager a couple years ago. It's truly devolved to the state of TERRIBLE. I've been a twice a week customer of this location for over a decade. I will not be going back anymore. It's not safe anymore.

Once a week for each of the last 3 weeks, I've informed staff and management that the covers for the iced tea containers have been left off. I sat there this week, while I ate, and no one did anything about it for 20 minutes. Meanwhile, customers were walking by, talking, and even coughing over the top of the iced tea (so, I guess you're consuming more than iced tea.) In this "age of COVID, NOT something I want to expose myself to because of management negligence.

Today, I waited 30 minutes for a simple order (1 burger and a pre-made salad.) When I asked about it, 23 minutes into it, they hadn't even started the order, but it magically came out in 3 minutes. And, of course they blamed the entire wait time on fresh fries. If I have to wait 30 minutes for fresh fries, then you have some serious issues with your equipment, which would also be an operational and health issue. But wait, the covers were on the iced tea today, but the tea had been sitting there since 4:14am...8 hours at room temperature, and it tasted putrid.

This locations is a health hazard waiting to happen....My suggestion is go somewhere else. They've been working on this for 2 years and haven't gotten it right....I will not...

I slid into the booth, still a little dazed from the long drive, and before I even had time to take off my jacket, the smell hit me—warm, toasty bread, sizzling beef, and that sweet, tangy aroma of Whataburger ketchup. My order came out fresh, the burger stacked high with juicy patties, crisp lettuce, and cheese melting into every corner. The first bite was everything—soft bun giving way to that smoky, savory flavor that made my whole body sigh in relief. It wasn’t just food; it was a moment of peace, a reminder that no matter how tired I was, there was always a place that made everything taste like home. Later that week, I went back, this time with friends. We piled into the booth, laughter bouncing off the walls, fries scattered across the table like confetti. Someone swore by spicy ketchup, someone else swore they’d never touch it, and I just kept biting into my burger, savoring every perfect combination of flavors. The world outside could wait—inside Whataburger, time slowed down. We talked until our drinks ran dry and the last fries disappeared. Walking out into the night, the neon sign still glowing behind us, I knew this wasn’t just a fast-food stop. It was my place, our place—the kind of spot you keep coming back to, because somehow, it always feels like...