C.B. Scoops — Restaurant in Medford

This summer they are experiencing A/C outages, freezer failures and unexpected closings without updating their websites. Something has drastically changed in this business in the last 6 months and it can't be blamed on the heatwave. The floors are always disgusting. The soft serve is either broken, grainy or soupy. They don't have an entire column of their menu available, and what ice cream they do have, is too soft to be called ice cream. It shouldn't be served if it doesn't stay formed long enough to get out the door. Half the staff are pleasant and capable, the other half are rude, don't pay attention to orders and are slow. The last 4 items I purchased from the the dessert case were dried out, or tacky, and overall just not fresh.

As a longtime, loyal patron since they opened in 2010, I am disappointed in the quality shift and also frustrated that this is the only place in the community, aside from ice cream delivery services (which I will start using). This isn't just supply chain issues or heatwave. Other ice cream stores across Boston and Somerville are operating just fine. Based on the signage, and what I have seen, there are lines out the door, so this business is still making money money hand over fist despite these issues. There is zero reason why fixing this equipment shouldn't be more of a priority. In the meantime, I am taking my business to a cleaner place (without a million obnoxious signs), that has cold ice cream served by more...

The ice cream is a bit too soft for hard serve. I imagine they increase the temp to make it easier to scoop but it’s a turn-off to see the server’s knuckles coated with ice cream. Depending on who serves you, the scoops are either appropriately sized or very small. We got very small scoops while the other server made scoops that filled the scooping tool. Our server didn’t wash her hands even though she had dripping ice cream on them and took payment handling our card and proceeded to serve the next customer. It’s a cute place with single serve cookies and desserts, candy, as well as grab and go packed ice cream. Not sure...

My friend and I got grilled cheese from here (ik ik why did we get food from an ice cream store, well we’re broke teens doing a fundraiser at our high school and we got hungry) and the food was literally ridiculous. it’s hard to mess up a grill cheese but cb scoops had the brilliant idea to toast two pieces of flat white bread and place a piece of plastic cheese between them. i’m pretty sure that this cheese is the same thing that our infamously disgusting school cafeteria uses. anyway i think i’ve had ice cream here before and it was pretty good but I’m running low on sleep and this grilled cheese...