Nick's House of Pizza — Restaurant in Medford

Amazing First Experience – Thanks to Victoria!

I don’t usually write reviews, but after my visit to Nick’s House of Pizza today, I felt like I absolutely had to — especially because of the incredible service I received from one of their newest team members, Victoria.

From the moment I walked in, Victoria made me feel like I wasn’t just another customer, but someone she genuinely cared about taking care of. Even though it was her first day, you’d never be able to tell — she carried herself with the confidence, professionalism, and kindness of someone who’d been there for years. But what really stood out to me was how careful, thoughtful, and precise she was in everything she did.

She walked me through the menu with real patience, helped me narrow down what I might like (I’m super picky with my pizza), and made sure every question I had was answered without ever making me feel rushed. I ended up ordering a Greek-style pizza and a chicken parm sub — and both were amazing — but it was the way she made sure every detail of the order was perfect that made it feel like a five-star experience.

Victoria double-checked my order with the kitchen, made sure everything was packed neatly, and even gave me a few extra napkins and utensils without me having to ask. She had this really calm, composed energy — and I could tell she was really putting her full effort into making sure I had a great experience, not just trying to get through the shift.

It’s honestly rare these days to find someone who takes that much pride in doing their job well, especially on their first day. If today was any indication of how she’s going to be as part of the team, Nick’s House of Pizza is extremely lucky to have her.

So, to whoever hired Victoria — great choice. And to Victoria — thank you for your care, your attention to detail, and for treating me like more than just a customer. You made my day, and I’ll absolutely be coming back — and telling others to do the...

I don’t normally write reviews, but after my recent visit, I felt like I had to take a moment to shout out someone who truly stood out, Victoria, one of the team members here, is an absolute superstar. From the second I walked in, she made the entire experience feel warm, welcoming, and memorable. You know how most places can feel rushed, or like you're just another person in line? Not here — not with Victoria working. She greeted me with genuine kindness, answered all my questions with patience (even though I can be indecisive when it comes to pizza toppings 😅), and made sure everything in my order was perfect. There’s something about her presence — it’s calm, confident, and full of positive energy. It was obvious she takes pride in her work and genuinely cares about the people she’s helping. Even while multitasking, Victoria never missed a beat. I watched her handle multiple orders, chat kindly with a family and their kids, and even help a confused customer who was new to the menu — all while keeping that same friendly, can-do attitude. She has a way of making every person feel seen and valued, which is such a rare and special quality. And let’s talk about the food too — everything was fresh, hot, and delicious. The crust was that perfect balance of crispy and chewy, the sauce had great flavor, and the toppings were generous without being overwhelming. I left full, happy, and already planning my next visit — because let’s be real, great food and great service is a combo that’s hard to beat. To whoever hired Victoria: great call. She’s a total asset to your team, and I wouldn’t be surprised if people start coming here just for the way she makes them feel so welcomed and taken care of. If you're reading this and deciding whether or not to come by — go for it. The pizza's worth it, and if you’re lucky enough to be helped by Victoria, you’ll see exactly why she’s already leaving such a great impression. This place is lucky...

I don’t usually write reviews, but after my last visit to Nick’s Pizza, I felt like I had to share something that went far beyond the food — though for the record, the pizza is fantastic. Nick’s has always been a solid place: the kind of spot you can count on for a great meal and a welcoming atmosphere. But this time, something was different. Or rather, someone was.

Her name is Victoria.

I don’t have family. The holidays are quiet, birthdays quieter. Most days, I’m just passing through the world, doing my best to keep going, and hoping not to feel invisible. But when I walked into Nick’s recently, Victoria greeted me like I mattered — not just as a customer, but as a person.

She looked me in the eye. She remembered my name. She asked questions like she actually wanted to know the answers. And for that brief window of time, sitting there with my slice and my drink, I felt something I don’t feel often: like I was part of someone’s family. Like I belonged.

It’s strange how something so small — a warm smile, a little extra attention — can be everything. Victoria didn’t just do her job well. She did it with heart. And that heart made a world of difference to someone like me.

So yes, the food is amazing. The crust is perfect, the sauce rich, and everything tastes like it was made with care. But it’s Victoria who made my experience unforgettable. She turned a simple meal into something I’ll hold onto for a long time.

To Nick’s: thank you for hiring her. And to Victoria: thank you for seeing me. That kindness meant more...