Subway — Restaurant in Melissa

I rarely review on google but this Subway has extremely poor management whether it’s the owner or store manager or both. I ordered delivery through the Subway app and I never got my order. When I called, the lady working/ who answered the phone was trying to be helpful but after she spoke with her manager, “Ms. Aqua”, was when it was handled very poorly. She tried to blame it on DoorDash who they use for their delivery as a third party service; I didn’t order through DoorDash or that would be different. At my work we do the same thing and it’s completely all handled in our system, on our end. When I contacted DoorDash they confirmed the order was never sent through from Subway. After multiple calls back and forth she did nothing and they took $35 from me. I never received a refund or my food. I ended up going there later that day and it was very clear they were understaffed and poorly managed. Out of the 8 types of bread they have on the menu, they had one. The line was backed up to the door with multiple pick up orders waiting on their...

This is the worst service I’ve ever received at a subway in my life. I ordered online came into the store and there was only one person ahead of me. My order wasn’t started, they did two full orders that walked in after me before even starting on mine, and then when the young lady started making the order she told me she was out of ranch and her coworker told me that it was more in the back. I ordered a chicken bacon ranch sub. While waiting for them to fix my sandwich they made two more orders And one of the young men was getting ready to start making another order while my sandwiches sat there getting cold. All they needed to do was wrap my sandwiches so I could leave and I had to politely ask them to please wrap my sandwiches because I have been waiting. The store was dirty it’s...

I ordered two subs through the Subway app for pickup, hoping for a convenient and reliable experience. Unfortunately, it turned out to be anything but. Both sandwiches were made incorrectly—wrong ingredients, wrong bread, and even toasted when I explicitly did not request to sub toasted. To make matters worse, I found a hair in the food, which was absolutely unacceptable.

I reached out to Subway to address these issues, but the franchisee's response to my complaint was dismissive and unhelpful. The lack of attention to detail, poor food preparation, and subpar customer service have left me extremely dissatisfied. I expected better from Subway, but this experience has made me reconsider ever coming back to this...