Burger King — Restaurant in Melvindale

This morning at this location was terrible! We order using the mobile app as we always do, and we order here regularly even in covid times because we are trying to support local area businesses. Out of the last 10 orders, there have been a few rocky ones, but tolerable in this states current situation. Today the drive thru cashier Mercedes, and only know this because we called the store and a manager answered the phone and upon speaking with her she was more than glad to give us her name. She made sure for us to direct our call to the corporate number because she herself the store manager has taken so many phone calls about Mercedes, that she herself has contacted the corporate office on multiple occassions and nothing has been done. Mercedes was nothing but rude from the moment we pulled up to the drive thru speaker, we explained that we placed an order on the app and gave her our order number where she proceeded to say "what!, dont you mean you ordered online?!", the when we pulled to the 2nd window we were rudely met by Mercedes and told to just keep going forward and that she would bring us our food and slammed the window as we were just trying to request ketchup and salt in our bag, where Mercedes had to open the drive thru window again just to hear us. As we sat there watching not one, not two, but three cars come and go over a period of 6 to 8 mins we finaly decided to reverse back to the window where there were no cars in the line and we could see Mercedes just standing in the window. As we pulled backwards she gave us a dirty look and when we got to the window stared at us and then walked away, only to return shortly after to open the drive thru window to snidely tell us that we were told to pull forward and our food would have been brought to us, but she guesses she could grab it now. Then handed us our bags and as we were about to ask her for her manger she slammed the window in our face and walked away. We only ordered a few sandwiches and a couple orders of hashbrowns. I hope this is an awakening for the corporate managers to stop micromanaging their stores and listen to the people who they have trusted in running their stores to do what...

I’m astonished and downright disappointed after my recent visit to our towns Burger King in Melvindale on Oakwood and Allen. What I witnessed was a complete dismissal of the basic standards you typically associate with the Burger King brand.

The employees lacked the most fundamental courtesy and professionalism. To be blunt, it felt as though I had walked into a dystopian nightmare occupied solely by drug riddled, empty shells. The inability to manage a simple order without stumbling over their tasks was, frankly, unsettling.

The order taker seemed to demonstrate a clear disinterest in their role, and the levels of negligence and inaccuracy were nothing short of shocking. Fulfilling a simple burger request seemed an arduous task for them. I don't know whether it's lack of training or sheer apathy, but the proficiency was notably missing.

Did I mention that there seemed to be intoxication on their part as well? This is not a joke, nor a baseless accusation. The signs were clear, from the staggering around to the nodding off. It’s not just disturbing; it’s downright dangerous. Heroin has it's hooks in the employees here.

Honestly, this experience has been a slap in the face; nowhere near to what one would expect from a brand like Burger King which is struggling to remain relevant. The management needs to buckle down, cleanse the current mess, and ensure such ludicrous practices are eliminated from their routine. Let this be a wakeup call and an opportunity to rectify the situation. Get your act together, Burger King. We, as customers, deserve better.

The food was great though. Kick the heroin,...

If there is lower than 1 * I would gave it less. I go there often because it's close to my work and I usually order the veggie burger I have always concerns about the staff cleanliness and their appearance and their clothes always dirty. I went there on Friday to order a veggie burger meal the lady at the window told me to wait for a little so the veggie burger get ready I waited for almost 15 minutes and nobody came. I went inside and happened to be the manager standing up front and I told her I have been told to waiting for my order but nobody came, so she went and grabbed it put it in the bag and give it to me without saying a ward....... So I told her if I didn't come in I will be still waiting outside something wrong happened in you process ? she didn't even look at me, turned her back totally ignoreing me.... another employee was standing there and she came to me and she said I am sorry about this. Her sorry was to end the conversation. In my book the Manger was rude and very unprofessional for a franchise place like that to hire such a rude person, with dirty shirt as well. It got better I went to work and I opened my burger and I found the bones are burnt out. Look at the photos I was really upset. even if I would to call knowing that kind of manager within staff, I am not going anywhere. I think I should be calling the Burger King corporate just to let them know. if that is how they deal with the customer definitely the kitchen inside have funny things too. I don't recommend...