Lennys Grill & Subs — Restaurant in Memphis

There has to be a new cook because ive always driven out the way just to come to this location because of fresh sandwiches and good customer service. I visited twice this week and my sandwich looks as if a child played over it. I went in today order my usual and today was the day i asked for my money back. Sandwich was sloppy i talk to guy with braids he tells me thats how they make it. Im like No this is not how I’ve gotten sandwiches before and then he didn’t offer to remake or apologize Nothing. Its for sure a new cook and as the guy is giving me my refund receipt i looks back there and the cook is literally on his phone making sandwiches. Sad because this location is always on point from customer service to the food. I wish it would allow me to upload this slop...

I called in to make a order he asked me to hold got dressed left the house pulled up and walked in what do I see two young kids that work there kicking a napkin across the floor and the manager out side sitting on the ground Didn’t know what she was doing I was trying to get in to order my food I was so mad that I asked who put me on hold no one would say that they did it and the guy that was talking on me was the same kid who asked me to hold Then the manager tells me we don’t take call-ins after 8 that is a lie she tried to give me free drinks and chips to make up for it I wouldn’t ever go back to this one I would drive the 8miles to the other one in Bartlett and might I add I stay 1.2miles...

Went to Lenny on Raleigh Lagrange and was served raw bacon on my husband's sandwich today. I ordered a veggie wrap everything I said I didn't want was on the wrap. Went in to pick up the order the employees energy was very nonchalant and very low and rude the young lady who was working was playing and giggling the only one who had customer service was the young man who checked me out. This is a shame we already have very few selections of restaurants chains to choose from in Raleigh and when ordering food you shouldn't have to worry about being served food poisoning as well. Shame on your employees who was working on 7/31/19 around 6 pm . I will not be spending my money there...