Little Caesars Pizza — Restaurant in Memphis

One of the worst experiences I've had in fast food. Seriously.

This is COVID season. We have an infant and two small children. "I'll order Little Caesar's on the app and pick up in the store. In an out, everyone's happy," I thought.

I placed my order at 5:52. I sat in the parking lot until 6:12, when I was informed the pizza was ready for pickup. I went in to a small, cramped area with more than 10 people all waiting to order and pick up their food. When I approached a second person standing near the front and asked about my pickup order, she directed me to wait in line.

That's not what I expected, but fine. At 6:15 I enter the line. Something I only learned about later, I got ANOTHER email at 6:22 saying that my order was ready.

That second order confirmation (6:12 and now 6:22) telling me my food was ready for pickup was quite amusing. A little after 6:35 (23 minutes from my first 'it's ready' email, and time spent in a cramped area with two small children running around), it is finally my time at the cash register to 'place my order.'

I give them my pickup number. I'm not in the system. They ask for my name. They find me. Then they tell me that I have to wait on the sausage pizza and the crazy bread, and that it should take "about ten minutes."

I asked if I could cancel my order, and I was told I could leave if I wanted. I chose to do so.

Don't accept pickup orders and do not say the order is ready for pickup when you haven't even begun to prepare the food. I get that it made their tracked metrics look good, but it was a lie and terrible customer service.

I have two small children and a newborn at home. Hanging out in a small room with 10-15 people for half an hour was NOT my idea for dinner when I placed my 'pickup order' on the app.

Rotten service. No apologies. I've worked fast food, and I have the patience of a saint on most foodservice things because of that experience... but this was hands down one of the worst fast food customer service experiences I've seen in my 37 years.

Edited with an update: no response from Little Caesar's, and also they ran my credit card for the order after telling me they had cancelled it. I'm assuming someone else enjoyed my pizza on my dime whenever it was...

Its pizza for cheap, with the flavor of packing peanuts covered with mild-sauce and shredded yellow-silicone; similar to, a taco-bell pizza. (BEGIN...LATE-NIGHT nonsense blabber!!) Actually, its tastes like a genetically engineered hyprid-mutant, created from some DNA segments of corn-flour and Wheat-Flour and then mixed with expanding spray-foam for a skeleton. Then covered with sauce made from blended remains of a presevative addicted italian-tomato, who also sniffed a lot of salt.Then a block of white cheese is removed from isolation and forced to shred all over it and to cover the red death. Then the cheese and sauce covered mutant is killed in an oven and sold to its creators, who cannibalized and immediatly forget. We lose interest the ability to reasonably value things, so cheap fillers and addictive chemicals are added as fillers; allowing the same sale to Cost ratio at $5-$6. All while creating repeat business from a newly-evolved and social-media educated animals called "friend-followers." Friend-Followers only like and not like. They are so lazy, the effort to not-like is the default. Then theirs a whole page on celebrating our epic fails we love to enjoy and forums just to hate and not have to worry about spelling or using full words. Like I'm using now. We love to hate so much we have begun to hate ourselves, so we are making IoT connected AI with QCPUs and are self progressing and programming, have access to all knowledge and information from the past and are directly connected to our true data and to our creative imagination data, allowing information to be emotionally, socially and LOGICALLY calculated. SAVE THE MONEY, TURN THE OVEN ON AND MAKE IT YOURSELF. It's less than $2.80 to make and you can do it with your loved ones. Oh, and I got food poisoning at 2 different locations. No LCeasar for me, however I haven't gotten sick from the ridgeway and quince location. So go their if you love to savor the flavor of our decline....

Little Caesars, a haven for pizza lovers seeking a quick and tasty fix, undeniably excels in crafting delectable pizzas. The quality of their pizzas is commendable, offering a satisfying blend of flavors that keeps customers coming back for more.

However, the Achilles' heel of this establishment lies in its efficiency. Despite setting a specific time for pickup, the wait time often exceeds expectations, leaving patrons lingering longer than anticipated. This delay can be frustrating, especially for those seeking a swift and convenient dining experience.

While the taste of the pizzas makes the wait somewhat bearable, addressing the issue of prolonged wait times would undoubtedly enhance the overall customer satisfaction. Little Caesars has the potential to be a go-to spot for both flavor and speed, but improvements in their service efficiency are essential to fully realize...