Starbucks Coffee Company — Restaurant in Memphis

This particular Starbucks location is always convenient for me considering I work on campus, so it’s perfect for when I need a boost of energy(lol). I came in on today and ordered my usual( tall caramel frappe almond milk light whipped cream). They were out of whipped cream…cook, no problem. The barista called the drink and after noticing it was the wrong beverage(a caramel ribbon crunch) something I didn’t order. I told her it was wrong. Her and the cashier was talking and I could hear the cashier educating her on the difference of the drinks using the abbreviations. She was on her way to make me a brand new drink, when I over hear the cashier tell her “you don’t have to make a brand new drink” so she used the old drink and just took the crunch out. Who’s to say I wasn’t allergic to this or couldn’t consume this. Very bad customer service and quality at this moment. So the barista gave me the drink after taking toppings off and pouring in another cup like I wasn’t going to taste it and notice this difference in taste. I visit Starbucks 2/3 a week here!!! I immediately told her this doesn’t taste iffy it tastes like butterscotch/toffee candy. She asked didn’t you want the caramel frappe I stated yes! I said I get this offers so I know what it suppose to taste like. Again she stated didn’t you want the shots in it again I stated this isn’t right. Eventually it was made right but I am beyond disappointed at the lack of customer service and rudeness from both workers and most likely if those two are present at work I won’t...

I got in line around 11:00. The line didn’t move for a good 5-7 minutes. Once I finally got to the front, I ordered a strawberry banana smoothie and I got a bag of dried fruit. The cashier continued to check me out and give me my total. I paid and sat down. After that, he then figured out they didn’t have bananas and asked me if I wanted something else. I told him I wanted the horchata almond milk frappe. 5 minutes later, I was handed a Caramel Macchiato. When I told them it was wrong, one barista was very kind and the other had some side remarks about how I was wrong. When clearly I did not ask for a caramel macchiato?? They all heard me?? So 5 more minutes pass and I see drink after drink being handed to other guests that were after time. So I go up to the table and only look for a second. The nice barista then had to remind the other for the second or third time to make my drink. I then walked out and told them to forget about it because I had class. I usually have great service at this Starbucks. However, today no one had anything together and some of them...

I don't mind waiting for my drink at this location. I have never had a problem with the quality of the food/drinks served here. But TODAY... There barista who came in from the outside (front door) and started messing with the ordering screen. I thought she was someone from IT fixing the screen, so I stopped paying attention to her. When I went back to counter later to see if my tea was finally being prepared, there she was with a Starbucks apron and playing with her HAIR while she was working I don't know if she ever washed her hands after she got to work, but it doesn't matter that much when she's playing with her hair!!! She actually put that "hair hand" in the cup while she was preparing drinks. That's NASTY, people! I don't have a problem with the location, but yall need to require hair nets and HAND WASHING!!!!!!!!!!!! The barista had her hair in a ponytail, but she kept playing with the ponytail and flipping her long bang hair out of her face. Ugh! Ugh! Ugh!...