Reluctantly disappointed. Really don't want to do it but I got a voice my displeasure in my experience there this evening. First of all we loved skoog and have been a fan of the establishment for quite a few years now... So we want nothing more than to see this business thrive as we really like this place especially for the atmosphere... It's incredible to say the least.... But tonight we were disappointed multiple times. First of all it was well over 30 minutes to just get a drink... They were very busy and I understand that but service was super slow And no complementary water to even tide you over. I ordered a piece of salmon to go with my prime rib which I attempted to order both well done and was told they do pink or no pink and that's it (I've requested this at other places with no problem they sear it on the grill and it's awesome) apparently someone forgot to include salmon in my order... It arrived later which I wasn't bothered by but it was raw in the center...I was told by the server that.... Well they serve their salmon medium rare so.... I sent it back and it was returned after about maybe 5 minutes and was still raw in the center. And even after the second attempt was fishy and otherwise flavourless. My server didn't ask if I was happy with it or not even after I left it on the table unfinished. I was pretty bummed. The prime rib was fairly good though seemed but was pretty unremarkable as no real "smoked" flavor as this was highlighted as one of the dishes distinctions. The sides me and my wife ordered lyonnaise potatoes with cheese as suggested by the server and mixed vegetables both tastes like bad fryer flavor and the potatoes along with our cheese curd appetizer were very greasy. I hate to give bad reviews but when your paying 30 bucks a plate at a supper club you kinda expect higher quality. Our server was very nice though and the drinks were very good so not a totally disappointing experience but I feel like the kitchen and management needs the feedback to help improve customer satisfaction and keep the place thriving as we really enjoy...
Read moreThe service was great, but it was nearly the only redeeming quality. The waitress was very nice and understanding about some of our qualms.
They didn't have the wings we ordered. I ended up getting a burger. They do not have pickles at all, which is a little odd but not a hill I'll die on. My burger was overcooked and they only gave me one tiny piece of lettuce for it, so I asked for some more and I got a second, larger piece of lettuce, but it was overripe, dark, and mushy. My French fries were undercooked and mushy as well, not crispy at all.
The mushroom soup used to be a favorite of ours, the waitress let us know the recipe changed, but it didn't nearly compare to what it used to be. The broth/cream was very thin, the mushrooms were pretty thickly cut, and the only flavor it really had was salt. Adding pepper did help.
My husband ordered a steak with lyonnaise potatoes, which was a dollar uncharge. The steak was good, I'll give it that. But the "lyonnaise potatoes" were just glorified hashbrowns, which he does not like, and again were not crispy. When we had looked up what lyonnaise potatoes were, they appeared more like how au gratin potatoes are sliced, not just hash browns.
I unfortunately don't think we will be coming back. I don't think the prices are justified for the quality of food, but I will say the service and the drinks are good, so they've got that...
Read moreThe place is really cute. I was super excited to try this place. But initially the service was subpar. It took awhile to be seated it was a Tuesday night and not busy. A sign was there to go to the bar if no one was available and when they found the hostess she was the same woman that looked right at me and ignore me. Everything was fine after being seated. They were out of the item I wanted. No big deal. Supply chain blah blah... That's how it goes. Order another item. I was sooo excited for the popover because I never see them served anywhere and they are delicious. After receiving them and I started to tear it open there was mold inside the popover. How dissatisfied I was cannot be expressed. I get that stuff happens. When we showed the waitress she took it away and explained that they make bread pudding with day old popovers. Now my question is how many go in moldy. She offered a free dessert. A manager didn't come over. No money off the meal. I am annoyed because I didn't make a big deal but getting $4 off my incomplete meal would have been nice. Free desserts are given to birthday meals at a lot of restaurants for free, which we were there for my boyfriends birthday anyway. I just will not be returning. I was hoping it was good because I would have taken my mom there when...
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