Wendy's — Restaurant in Mentor-on-the-Lake

As a resident of Mentor, Ohio, I recently had the pleasure of dining at the Wendy’s located at 5985 Andrews Rd, Mentor On The Lake, OH, 440601. Let me share my thoughts on this establishment.

Atmosphere and Service Upon entering, I was greeted by a cozy and inviting atmosphere. The restaurant was clean, and the staff seemed genuinely friendly. The morning sun streamed through the windows, creating a warm ambiance. Whether you choose to dine in, hit the drive-thru, or opt for delivery, Wendy’s remains committed to serving its customers with care and efficiency.

The Breakfast Delight This visit marked my first time trying Wendy’s breakfast menu, and I must say, I was impressed. The options were diverse, and the prices were reasonable. I ordered the classic Bacon, Egg & Cheese Croissant, and it exceeded my expectations. The croissant was flaky, the bacon crispy, and the egg perfectly cooked. It was a delightful departure from my usual fast-food breakfast haunt (looking at you, McDonald’s). Wendy’s nailed it with their morning offerings.

A Few Hiccups Now, no review is complete without a touch of constructive feedback. The fries were a tad oily and saltier than I prefer. And the chili—usually a Wendy’s highlight—wasn’t up to par. It tasted somewhat “watery,” lacking the robust flavor I associate with their chili. Perhaps it was an off day, but I hope they address this inconsistency4.

Final Verdict Wendy’s in Mentor offers a solid breakfast experience. If you’re tired of the same old morning routine, give their croissants a try. The friendly staff, led by Angel and his brother, adds a personal touch that sets this location apart. Just be mindful of the fries and chili. Overall, I’d rate it 3.5 out of 5 stars. Wendy’s, keep up the good work, and continue serving your community with those fresh, never-frozen ingredients we all...

This past Sunday was a very chaotic day for us. After missing dinner, we opted for a late bite to eat from this Wendy’s, on Andrews Rd in Mentor on the Lake. I get that the staff was probably wanting to go home as it was about 20 minutes to closing time. We were not picky at all with our order, and opted to get whatever they had available. Some of the staff was polite and nice, especially the lady who took our order and the guy who handed us our food. What didn’t set we'll with us is the heavy set lady, who walked out of the restaurant and proceeded to flip us off as we drove by her. I am assuming it was because of our order being so close to closing time. I don’t know this lady’s name or what position she fills at Wendy’s, but I do know her behavior, and the way she acted towards us, is enough to make me not want to go back. We all have hard days, yesterday was one for us as well, but your staff needs to learn how to not take it out on the customers. After all the customers are the reason you have a job. A well trained staff knows how to manage their emotions, frustrations, energy, etc. Good customer service is what keeps businesses operating. I literally live in walking distance to this Wendy’s, however I will gladly spend my money elsewhere to ensure we get quality food and good customer service, two things I want when I decide who gets my hard...

Shelby, one of the managers at Wendy's in Mentor-on-the-Lake on Andrews Road, is one of the rudest, most unprofessional managers that I have ever seen in my lifetime!! The way she talks to the staff and the customers is despicable!! How she remains a manager there, or anywhere else for that matter, is beyond comprehension!! Shelby, without knowing who I was, called me a "crazy lady" in front of me, the staff, and all the other consumers in the restaurant because I asked for a specific manager to turn in new hire paperwork for my daughter, and I was polite as can be. Being a manger myself, I would have fired her on the spot!! Also, my daughter had to be exposed to Shelby talking negatively about me to another coworker while she was eating in the dining room while they were behind the counter before her shift. Disgusting and unacceptable!! Shame on you, Shelby, for being the worst example of a manger to the rest of the staff!! Corporate has been notified of your completely unacceptable behavior by me and other people that have witnessed your despicable behavior. Letters will be sent, and I will not rest until you are fired from a job that you have no business being in, as you clearly have no concept of what it means to...