Penn Station East Coast Subs — Restaurant in Mentor

Stopped by the Location across from Walgreens in Mentor. Lovely New shop. No one was eating in. All the seating is hard, the only padding is the backrests on some of the booths. I tried the Teriyaki Chicken sandwich with mushrooms and onions. Being a Rookie at this restaurant I didn't know what to ask for if I wanted the veggies on it too, I needed to order it "East Coast Style". The food and Service were average. It was nice they do their fries fresh. Their cost was slightly higher than their usually visited competitors. I forgot my coupon from the local mailer and the cashier didn't offer to extend that discount even though I mentioned that's what brought me in. Everyone in my party said the food was okay but the competition was better. This is the new Penn Station on the east end of town so I will need to visit the more experienced one on the west end of Mentor and see if their food and service is a little better. They got me full, but...

The gentleman on the grill was very short with me, which okay I guess making customers feel like they are wanted doesn't matter anymore. The girl at the register was very pleasant atleast, but dropped some on my fries on the counter as she was trying to shove the cup in a sub bag, and scooped them up off the counter and tossed them in my bag.Normally I wouldn't care if it was the actual food counter, but it was by the register. I had plenty of scraps of fries to fill my cup, very few full fries. But what got to me the most was what I seen happening with the tea on the counter. It was in open top clear pitchers with nothing covering the tops of the pitcher's to keep anything from getting in it. The store was already dirty with food on the floor. But that completely was disgusting to me, and I will never get a drink there knowing what I seen for myself. I highly doubt I will return to that penn...

Yeah this was a joke I placed my online order and it was supposed to be ready at 2:30 p.m. I arrive go to the pickup sign location and no one greets me. I then go to the place order here line. Wait in line for 3 minutes. To be greeted with how can I help you. My reply is my name is Ellen I have a pickup for E. Trinity is the name on my receipt looks at me and says go ahead whenever you're ready. I repeat myself. Adding I already paid. She pushes some buttons and says that will be $9.99 please. For the third time I reiterated I have ordered online and I'm here for pickup no one greeted me down there and I am not paying twice for...