KFC — Restaurant in Merced

I don’t know what’s going on at this kfc but the food is seriously bad. It wasn’t always this way. It used to be on par w all the rest but this past 2 years something has changed. I know resources for supplies have been unsettled since covid but this is totally ridiculous and should be concerning to the corporation. It began the October before covid. This food doesn’t even taste like kfc. I picked up a 6-pc box of biscuits which are usually perfect after being re-warmed for 10 seconds in my microwave. It’s been this way for 35 years. Before I even warmed them they were like rocks. I noticed as soon as I held one. After re-heating 10 seconds, they broke into tiny hard pebbles after I broke one apart w my fingers. My dad whom usually asks me to get him a few extra for the morning didn’t touch them. They ended up being tossed w the rest of the food except the corn. My 3-pc meal…wow. Horrible! The chicken was tiny. I know wings are usually small so I let that one go even though it was smaller than usual. But look at the pic…I’ve never such a minuscule thigh from anywhere let alone kfc. YES! THIS IS AN ACTUAL PC OF CHICKEN PURCHASED FROM KFC!! Barely 3 inches including the fried skin making up a good portion of the last inch on the right! The drumstick wasn’t much better though it was slightly longer but didn’t have much meat. Neither did, and what there was was dry. The distinct flavor & texture of extra crispiness was missing, and it was more like shake n bake chicken skin which is not even chicken skin. What a rip off. There’s no way the kfc corporation would allow this chicken to be sold as “theirs”. It’s atrocious. Is the owner getting their chicken from some cheap, back alley distributor?? I noticed the plastic containers that usually have red lids are now completely clear. There were other minor changes as well that I took notice but weren’t really problematic. But I did notice altogether various changes and while they didn’t directly affect the food, led me to believe something was going on at this particular location as far as management, supplies, vendors, etc. Back to the food…My corn was halfway full. My mashed potatoes & gravy was suppose to be Mac n cheese. The 2 chicken strips were chewy, dried and old. But when I tasted the coleslaw, I knew 100% for sure that something was going on and it wasn’t good. I hate cabbage. The only time I’ll eat it is in kfc coleslaw. Nothing else and no other coleslaw. Kfc slaw has a very diff type taste unlike others. But after a bite of todays kfc slaw, I was disgusted. It tasted like mayo. I had my mom taste it to make sure it wasn’t just my taste buds. What I tasted was not a flavor I’ve ever tasted in kfc slaw which is probably why I’ve always loved it. But whatever it was I ate that day was NOT kfc coleslaw. It left me wondering if to cut costs they are using a different recipe or vendor? It didn’t taste spoiled either so that couldn’t be the cause. Altogether this was the most awful tasting kfc I’ve ever had. For what I paid, the amount, taste, and size of the chicken was seriously lacking. I tried contacting the corporate office to ask what was going on because this was not just a one off of being served some old or under/over cooked food. I explained I didn’t want a refund but to alert them of a serious issue they should look into. I never heard back. Most of the time they just forward the complaint to the store manager and I assumed they just didn’t bother w contacting me because they’re already well aware of what’s going on. I did, however, get a partial refund from door dash. I decided to not eat there for awhile. The next time I did, 10 months later, it looked & tasted “normal” again. Then the next time (a month later), I had the same awful experience w tiny chicken & halfway full sides. At least the biscuits weren’t hard and the food was edible but not authentic kfc. I’d skip this kfc and get your food from the one across town to be sure you won’t end up in the same situation as I. And still, I don’t know what’s going on at this location! Don’t say I...

While the atmosphere of the inside of this KFC/A&W has always been nice, service itself never has been and has only gotten worse. For months, they have consistently run "out of chicken" and other food, but shortly after, will tell you that they have the food, it will just be a half hour wait, even in the drive thru. Numerous times, they have left lights on, seemingly open, with no one to take orders, during business hours, but today took the cake. Over an hour before closing, all lights and open signs on, yet we sat at the drive thru speaker for 10 minutes. After finally having enough, we pulled forward to place the order at the window. An employee walked past the window twice and only after honking did I realize she had wireless headphones in, so she couldn't hear anyway. Three vehicles left behind us for the same reason. There were no signs stating they were closed or that anything was out of the ordinary, just like every other issue. We will not...

The worker Raphael is so awesome! The service was great!The worker Raphael & Vivian is so awesome! Every time they serve me it's with Friendly Smiles just great workers with great spirit the only thing I don't like is the manager Emily She is very rude every time I'm a regular customer and I just wish the old Manager was still running the PLACE. Always running out of items. food is only good depending on who is working. Use to love coming here just not the same and they seem under staffed always have to wait for food and its mostly items they have to replace for what they didn't have.The Manager walked her family in the store as i was waiting for my food i watched the girl run her hands all through her hair and the manager just go in the kitchen messing with stuff didn't wash their hands or wear proper hair gear before entering and this is your manager New Manager Please the star is for the...