Mugshots Grill and Bar - Meridian, MS — Restaurant in Meridian

went yesterday, no one at the front to seat you, two young kids sitting at a booth eating and looked at us several times before the boy decided to get up and seat us. took forever for someone to finally take our drink orders and then they got it wrong. took forever again for someone to come get our order but ordered a burger with rotel and chili on my fries, comes back with maybeeee 10 fries on everyone’s plate and mine missing chili. now they charge .50 for extra sauces. people look at you several times but take forever for someone to come to you and check on you. she came to our table maybe twice after she gave us our drinks other than taking our order and giving our food. one girl had a red cup and one had a clear cup so one of the few times she checked on us she took two teas for refill and gave them the wrong cups back then spilt tea on our napkins and didn’t replace them or apologize. a to go order was wrong and had to be sent back. when she checked it again she asked about lettuce and comeback sauce and “manager” said the burger don’t come with lettuce but the menu on the counter says it does. the whole experience was absolutely horrible and i would not recommend going. i could understand if it was busy but the whole front side was empty other than those two sitting there flirting and eating on the clock. for there at 3 and didn’t leave until about 5 and it’s not like we did that on purpose. that’s just how long it took. guy at the bar putting limes on drinks with no gloves but will sit there and bite his fingernails. absolutely horrible. should’ve been completely free...

It’s been over 8 years since I’ve been to this Mugshots location and it is sad to see the service, more than anything, has declined. When we arrived, there wasn’t a hostess at the front, and after being seated, our server, Mary L., provided probably what was the worst service I’ve ever received. We felt extremely rushed the entire time we were eating, so much so that she came to our table to receive payment for the meal WHILE we were still eating. In addition, because they receive payment through a handheld device, I had to ask her to see a copy of what all was included on the check so I could verify the amount, because there was a mixup with our order: they brought out two dishes of the appetizer that we ordered and had to replace one of the orders on our ticket because they were out of ingredients (we didn’t find this out until about 15 minutes after we placed our orders). The place spelled of mop water, almost as if it was mopped when they opened this morning instead of at closing the most recent night they were open. It appeared they were understaffed; there was a constant flow of people. I would argue they were definitely busy. I will admit, the burger and the fries I had were good, along with the fried pickles I had from someone else’s plate at my table, but my food was a bit cool, still warm enough to be satisfying, after having to wait for them to replace the order that was messed up. Overall, not sure I will continue...

Me and my family came as a group of 15. We didn't know due to the covid 19 They can only sit 8 at a table. That's wasn't the problem. The problem was, they didn't tell us right off. when we arrive the host did not greet us. She rolled her eyes as if she wasn't glad to see us.(big group). We all sat down after the waitress combined tables. The host came over with a attitude saying we cant sit at the table together like that, we have to be spread out. The waitress keep going back and forth about us sitting together. We ask to speak to the manager, but the said he was busy. We waited around to see what we were going to do and still hoping to speake with the manager but we was told he was busy. We all went out side calling other restaurants to see who could hold a big group. I called mugshots to see was the manager still busy. They said he was. I told them I'll wait for him. They put me on hold for 5 minutes and a Male waitress picked up and I told him u was waiting on the manager but while I was waitin, could I have the 1800 number. He keep saying um um the 1800 number. He didnt give it to me but continue to put me on hold for 10 more minute. Then the manager come on in a rush to get me off the phone. I wasnt pleased with his attitude and the way his staff treated us. 😡We were in such a big group to send my niece off to the Military. We didnt let mugshots ruins our celebration we founded a...