McDonald's — Restaurant in Merrimack

It's Pandemic Time! We came to NH to play our 1st Soccer Tourney. After a tough day on the fields we were on the way home. Stopped by to refuel and grab something to eat on the way. At this McDonalds, which is mostly drive through because of the pandemic, we decided to stretch our legs and go in to purchase the food. After ordering the food and getting the receipts with the order number, the cashier disappeared to help fill up drive through orders. I guess this is a priority for the chain during Covid. There were two customers inside (the rest of the store is taped up - no sitting). So we waited extra-long (maybe 10 minutes) without anyone acknowledging our existence. After I asked who is working on our order, an employee, tall young man (about 6ft) in a gray top and black pants uniform with short tan color hair and a Covid mask came from somewhere in the back, quickly filled a bag with a couple of food items we ordered and came to the window announcing to us what was in the bag... I have no idea what my 11 year old son ordered (I paid for his and mine order as one)... but I have this huge order number on the receipt. I asked the employee to let me know what order number he filled? He refused to take two steps to the order station screen and read the order number. He also made fun of me in front of other people saying loudly "What, don't you remember what food you ordered?" - in fact - I never do! - I always order food by the picture and the number next to it! - I never remember their elaborate meal names - this is not my thing! I asked my son what he ordered, compared my own from the menu list on top and said it looks like ours. I took the bag in frustration because behind us was another waiting customer and I started walking out of the restaurant. In the background I hear a loud "Geez!" My son said "What is it, dad?" I told him the employee was really frustrated. I walked back to the service person and asked why he was trying to diminish me as a customer, in front of my little son. He asked me "What do you want sir?" I said I would like an apology now. In response, he said "You must leave now. You are being rude." I responded "Your service sucks, you will get my review." I took the bag with my supposed food and left the restaurant. We sat in the car and we opened the bag. Our drinks were missing. Cashier explained to me that drinks are filled by employees only during Covid. I took the bag and went back to the restaurant. I met the same employee who was demanding I leave, with a raised voice (He also threatened to call the police unless I left, because I was "being rude." At that moment, a lady manager in a dark blue shirt showed up. She asked what I needed, and I asked for the missing drinks. The manager quickly filled the drinks according to our order and asked me, with another apology, if I would like my payment back. I pointed out to the rude employee that this is the service he needs to learn. I did not take the money back, but I did thank the manger and left the restaurant. Driving back home eating the food we’ve got, frustrated with the McDonalds employee service – we realized this employee never asked if we would like any condiments included. We just swallowed our food, seeped the drinks, and chewed our french-fries...

We stopped by after seeing a high school play and it was about 10:50 in the evening. We just wanted to get something quick. We were greeted by someone who it was obvious they didn't want to be working there. We ordered a big mac meal and a quarterpounder meal. We were the only car in line when we arrived. It took almost 5 minutes to get our food. We thought great everything will be hot and fresh. We couldn't have been more wrong. We got our food and everything was cold. I ordered the big mac and when I opened the box it didn't look correct so I thought they put the quarter pounder in the wrong box. No. They just didn't dress the big mac, they slapped 2 burgers and cheese on the bun. i went back through the drive through to address. The young man ask for the sandwich back. (I was under the impression that it was against the law for a drive through to accept food back through a drive thru ) anyway I reluctantly handed it back and after a couple of minutes of waiting again they put some lettuce on it and said everything else was hiding under the patties. I said okay and drove off, then checked it. they did add lettuce, there was 1 pickle slice on the sandwich no onions a I think there was a little sauce. Not sure if this franchise is trying to save money or if they just need to do a complete retraining from making sandwiches to attitude towards customers and having a job. I don't tend to frequent MCDs often but I'm use to them being pretty consistent and I know what I'm getting, this...

That was the worst experience I've had at this store. I waited over 10 minutes for a 10 piece meal and 2 grilled snack wraps. After waiting the 10 minutes I decided to try and get a refund and go somewhere else. It took about 5 minutes of me legitimately screaming as loud as I could excuse me over and over until finally someone asked what i needed. There was urine all over the floor in the bathroom and fries covered the floor in front of the cash register where customers had to wait in line. While getting my refund the lady decided to be rude about giving me a refund because she couldnt figure out my order number and after she found out my order number she saw my receipt on the counter that I had put there when I asked for a refund and she told me it would of been easier if I just showed her that in the first place. Absolute worst customer service I've received from that store. The workers were yelling at each other and ignoring customers trying to figure out what is taking so long or someone like me trying to get a refund. I used to work at that store as a manager and I have never seen that bad of employees with...