Popeyes Louisiana Kitchen — Restaurant in Metairie

Here's a summary of my last drive-thru experience at this Popeye's. One of the two drive-thru lanes was non-functional, so I had to back up and go the other one. OK. I can live with that. After a while waiting at the speaker, the attendant comes on and says they are only taking cash. No credit cards. OK. An inconvenience, but not a problem. I carry a little cash and was only getting a spicy chicken sandwich. As I'm waiting to get to the window, there's a beggar leaning on the building and asking all the cars (now with window down) for spare change. They should not let him stay there. But fine. I gave him some spare change. When I finally get to the window, they guy tells me the price: $5 and something. I gave him a $10 and the exact change. It took about 3 minutes for him to come up with the $5 they owed me. Now I'm getting frustrated. I wait at the window for about another 15 minutes to finally get my sandwich. Now I'm in a hurry so I rush off and have to eat it in the car. First thing I notice is that it's a regular chicken and I ordered the spicy. I'm running too late so can't go back to get this fixed. But here's the nail in the coffin. I take a bite and the chicken is totally raw in the middle. I can't eat it and have to throw it away and don't have time to go back. I've never had so many thing go wrong at one restaurant visit. Now I'll never go back to this Popeye's. If I have to have that spicy chicken, I'll go to another location. But never back to this one. (Edit: I'm now at over 200 reviews and this is my only...

Make sure you check your order before you leave the store. Had to return because biscuits were placed in the bag instead of 6 wings. Spoke to manager and she basically told me that it was a misunderstanding on my part because I didnt know what I was ordering. She kept saying I asked for ghost pepper wings as did not, I asked for 6 Spicy and 6 mild wings. The cashier explained when I ordered, that it would be 12 mild wings. I then just asked that they mKe them plain and put a sweet and sour sauce on the side. I recieved the 6 wings & Sauce but not the other 6 plain wings.

The manager was very rude telling me I need to know what to order. She never assume fault and never offer no compensation even though I drove about 6 miles home only to come back. We as customers need to hold people like this responsible. Im the one person that always wants to give people a break but it really dont matter because attitudes like this are continuous.

What ever happened to the customer is always right and even if they're not, make them feel like they not wrong. Empathize with the customers and do everything to...

The chicken deserves 5 stars. It was hot, crispy, and moist. Absolutely delicious. I was pleasantly surprised when I opened my box. The two pieces of chicken, consisting of a breast and a thigh, were large and had a thick crispy batter. THIS is the Popeye's chicken that I grew up with. Bam! This place nailed it!

The side of French fries were good. They were hot when I got them. I'm not a huge fan of battered fries but these were satisfactory. Of course, you have to eat them right away or they will be cold when you get home.

The other side of red beans... "Where's the beans?" Omg! The container had two-thirds of rice in it. Hardly no beans at all. The miniscule amount of beans that were there were very tasty, however, this was a side of RICE. Very disappointing.

The chicken which is THE most important is some of the best chicken I've purchased from any Popeye's. Chicken 5 stars. Red beans 1 star. French...