McAlister's Deli — Restaurant in Midland

I’m from San Antonio, Tx. Back on April I when to eat at McAllister in midland, Tx. After I dine in and place an order to go, which unfortunately my order was wrong, and uncooked. I then contacted one of the manager name Dallas at the store, who was kind at the moment and told me he will make things right and that I will get an refund for my order but it will take 7-10 business days... then After 2 weeks of not receiving my refund i called the store and spoke with the same manager again, which happened to be super busy that day and was supposed to return my call. A week later I called again to the store since I never received my call back, and then another manager named Tomasa received my call and she was the rudes, unprofessional and disrespectful manager ever. After I explained to her the reason of my call she starting to said that she doesn’t have any transaction on the system in which I was referring to, so I kept explaining myself to her and she decided to be unprofessional towards me, her approach was completely wrong and starting to raise her voice at me telling me that I don’t need to yell at her, which I told her I wasn’t so she said that she can’t provide me my refund caused they don’t do refunds on cards that I have to go to the store to get my refund in cash, she also said that Dallas the other manager was new in the company and Did not know any better and that’s why I could not receive my refund, so literally in her words I wasn’t able to receive my money back unless i go to their store which is 5 hrs away, she started to act so rude and disrespectful towards me that I then asked her for the corporate office number and she refused to provide me the information and told me to look for it myself.... after I complained with corporate about her behavior I then received a call from the manager named Dallas, and he was really apologetic and was able to finally issue my refund. I would definitely say that the store have poor management and lack of communication and Managers like Tomasa that doesn’t have any type of customer service skill shouldn’t be working with people specially if they are going to treat people like she did with me. I love McAllister but people like her make loyal customers not to return to do...

I called at 6:26 to place my order. The man who took my order said my food would be ready in 15 min so I took a quick trip to the grocery store. I arrived at the restaurant at 6:45, saw the long line in the drive through take out and decided I’d try going in. When I got in I realized they no longer had a ‘pick up’ counter inside. It had been walled off since the last time I was there. So not seeing an obvious place to pick up to go orders I went back outside, got in my car and got in the line. It was about 6:55 at this point TWENTY FIVE minutes later it is finally my turn at the window (one truck in front of me gave up and left because it was taking so long). When the lady at the counter asks my name she can’t find my food. IT WASNT READY YET! Nearly an hour after I ordered and my food wasn’t even ready. I expressed my frustration at the line taking so long and the lady at the counter just rolled her eyes.

When I got home we were without one of our bags of chips, two pickles and my sandwich that should have had bacon on it had none. Also I had asked for the chipotle ranch on my sandwich and they gave me a side of regular.

Now normally I would be glad to just call up the manager and ask them to fix what was wrong with the order. But amazingly, their phone system seems to be down and has been for nearly an hour. This is just ridiculous. Get your act...

Ordered a meal for my wife and I to-go today. After getting home I was extremely disappointed to find out that they messed up my order about as bad as it could have been. Our Nachos were filled with only crumbs and chip dust instead of actual chips. Our Tea didn't have Lemon in it (despite it stating it comes with it and me adding a note to add it). One sandwich was missing the lettuce that it was supposed to come with as well as the onions and olives that I asked to be added. It also had a shard of a broken-off toothpick in it; I have no idea where the rest of the toothpick was, but there was 2cm of wood just nestled in with the meat. The other sandwich was lacking the cheese that I payed extra to add and while it came with extra chicken like I had asked, it lacked the extra sauce that I requested, thus leaving the sandwich very dry. The 'bowl' side of mac & cheese was only half full and was clearly scraped from the bottom of the pot given the crusty edges.

I've typically been very happy with other McAlister's locations, but you can be assured that I will never eat at this location again after my...