Pizza Hut — Restaurant in Milan

Employees at the Milan, Il Hut are running a tipping scam! This had happened the last three times I've ordered online for pick up. The first time I paid in cash and was asked if I wanted my change back. The second time I paid by credit card and the employee passed the card machine out the window to me saying he couldn't enter the tip amount himself, it had to entered by me!!!!! I entered zero! Tonight, arriving there for pick up the employee again started to pass the cc machine out the window. I immediately informed him that I won't play that game and that I don't tip at a drive-up window! He pulled the machine back and left to get my order. As I waited, I'm thinking if this guy is going to spit on my food. As I drove off, I wondered if I was wrong. Did Trump sign an Executive Order requiring people to tip at a drive-up window? This would be a great story for the...

Used to be great years and years ago...seems to have gone downhill. Had to ask for napkins and silverware. Ordered cheese sticks, which didn't even have cheese on half the sticks and the other half were only half covered in cheese. Our pizza was fine...but the server neglected to tell us that our large two topping pizza for $7.99 would be $2 more for pan crust! After the pizza came, nobody came to check on us until we put our empty cups at the side of the table. Had to go to the front to get a box for the half pizza we had left. Heard the stores phone ring at least 6 rings before it got answered. Four other tables had been left waiting to be cleared while we were eating, too. I understand employees have breaks, but that doesn't mean you let the place look like a dump and ignore customers! Will definitely not be going...

Service was great, pizza not really. We'r ordered ahead, and dined in. Our server was great! The pizza at Pizza hut has gone downhill for years. I don't feel like it's the staff, I feel like it's been that way across the board. The toppings change and the amount of toppings have decreased. We ordered a Beef Taco, and a Mushroom, Onion, and Beef. The M,O,& B was great, the Taco was not. Very little cheese on the pizza, nothing to "hold" the loose toppings on. The ratio was way off. Basically, I had a salad on top of dry bean bread. Also, as crazy as it sounds, I'd rather have a canned mushroom on my pizza. The dry mushrooms on top of the pizza have a cardboard esq mouth feel, and the veggies are too large. Again ratios are off. As a whole, Pizza Hut needs to go back to their original pizza recipe's...