Starbucks Coffee Company — Restaurant in Milford Charter Township

This a second occurrence thus I am leaving my feedback. Twice this week, I was critiqued on how I place my online order. The first occasion, a young man in the drive thru stated I “needed” to place my order more than 8 to 10 minutes ahead because they are busy. Ok. I place my order coming into Milford, from Hartland. I cannot help system glitches or errors on when you decide to take my order from the mobile order area. Today, 03/08 around 220, I placed another order, the lady at the drive thru stated “please make your order drive thru, not in store for future reference”

First of all, simple human error on today’s order. Second, it will not hurt you to walk 50 extra feet to retrieve my drink.

Agreeing with previous reviews that their passive aggressive customer service skills need improvement. As a customer I CHOOSE to come to your store it isn’t needed to provide helpful tips and tricks to place blame on the customer for having to perform an extra step in your job duties.

Do better Starbucks of...

We’ve traveled all over US. One thing we like about Starbucks is the great service, predictable and efficient. Well we’ve tried this location 3 times. First time long wait inside and listened to manager or team leader kind of berate employees while we waited. Second time in everyone inside had drinks and no drive through traffic. Told we’ll be right with you. After watching two employees do other tasks for over 5 minutes, no exaggeration, we left. Well maybe drive through is better. Drove up, no response for minutes, up to window and no response for minutes. What’s the saying. Fool me once shame on you, fool me 3 times, shame on me. Won’t be back. Local Kroger has Starbucks and is worth...

By far the worst Starbucks I’ve ever been to. Customer service at this location is non existent! But don’t worry they have a coffee bar! Because asking for sugar to be placed in the bottom of your pour over is putting them out. Or arguing with me when I order a dopio and get charged for a quad. The list goes on and on! Too bad the only other Starbucks near here happens to be the horrible one inside Kroger. Maybe corporate should fix one of these before BIGGBY in Hartland starts getting all there customers. Much better service and better pricing. Can’t stand spending 200 a week in Starbucks to be proven time and time again that my business...