Dunkin' — Restaurant in Milford

Okay HUGE shout out to this Dunkin. I'm a regular customer here, I go every single morning and the morning staff is wonderful always so nice even when is absolutely crazy busy! Well today I worked the late shift at work so I got my morning coffee around 9am, while at work I got a phone call that my step dad was hospitalized =( part one of the worst day ever. Part two is I had a customer who I've never seen before screaming at me and throwing his hands in my face, I was terrified I actually thought he would hit me. Part three, I lost my last $20 I had until Friday because of how many expenses have piled up. I didn't realize it until I pulled into Dunkin so I got my card out (I only have $10 left there) and the guy ar the window told me not to worry about it. Seriously that set me over the edge I'm sitting here crying in my car because of one person's kindness. Thank you so much, you've employed so many amazing people at this location! I hope everyone remembers how far a little kindness goes because you never know what's happening to someone. Thank you thank you thank you I really needed the comfort of...

Prob one of the worst Dunkins I have ever gone too. Writing this in the middle of waiting 30 minutes for my food. Run by actual unsupervised children that do not care in the slightest of making a coffee faster than 10 minutes a person. I see no management and as soon as you walk in its just messing around. Every single employee here for last 8 months has only 1 speed. And it's because they do not care. Now I get that. It's not their food and not their business so they are here for a paycheck and that's fine. But employing personal of this level of caliber...will make your business lose customers and respect. I have gone to a lot of DD and this might actually be the worst run one yet. And just so you are tracking.....I'm STILL waiting in line...only 2 people have been served....its been 15 minutes. Actually be faster to get get the beans shipped to your house and you make the coffee...

I used to work at this location in high school (a good 7/8 years ago), and I was astounded by how awful the service at this Dunkin' location has gotten since then.

I was in town for an appointment and decided to stop by for the first time in years. After waiting in the (long) drive thru line, I ordered a large ice coffee with a little bit of extra almond milk. When I got to the window to pay, my coffee was $5.75...the worker charged me $2 for almond milk when it's typically a $.50 upcharge. Seriously, I thought Dunkin' was supposed to be the cheaper alternative to Starbucks. The worker, a teenage boy, was also pretty rude. I'm giving this location an extra star only because the manager was extremely nice when I reached out.

Next time I'll go to the much better Dunkin' a mile...