Dunkin' — Restaurant in Milford

I had the worst client experience at this place, I am beyond baffled! I made a quick stop through the drive up window to purchase a gift card since I had my two kids in the car. The associate who greeted me was polite and seemed fairly new. He asked me if I ordered a coffee and my answer was “no, just a gift card.” He then handed me the receipt and gift card and I noticed there was no gift card on the receipt but two irrelevant items instead. I told him he had mistakenly given me someone else’s receipt and he got someone else involved. At this point, the second associate proceeded to take out a few dollars out of his own wallet and handed them to me. I looked at him bewildered as I stretched my hand out to take the money. He then explained I had been mistakenly charged for a coffee. They had a third older person involved and I can only assume she was the manager and they needed help reprinting my receipt. I observed her revise the transaction on the screen and she then directed herself to me with the following words as she handed me my receipt: “Everything is one the receipt honey, they gave you three dollars because they charged you for a coffee, I can clearly tell because I can see and I can read.” All I could say was that I understood she may have new associates and I just wanted to make sure my gift card had been loaded and that there was no need to be rude especially when I was being understanding. She mocked me! Yes, mocked my words and before I was even done taking, she shut the window in my face! I could not believe what I was seeing/hearing, I’m at lost for words! Perhaps she had a rough day and holidays can be stressful for some people, however he demeanor is completely unacceptable! “First of all, how is the client at fault in all this? She spoke to me as if I was illiterate and I caused the issue! Perhaps if I was handed my actual receipt the first time around, I would’ve realized the gift card was actually loaded which was my ultimate goal.This person was extremely rude and disrespectful! I will also mention that while all this went on, she also expressed (in very unpleasant words) to one of the boys that they better not have a difference or they’ll pay out of pocket. After hearing that, I felt extremely sad for them so I wasn’t going to ask about the .53 cents they shorten me. Hire good honest people who will actually have a clue of what client experience is and not abuse clients or employees and be grateful...

UPDATE: NEW OWNERSHIP. PRICES HAVE INCREASES. although meeting friends here is still nice it’s making it difficult to buy a cup of coffee. The senior discount has been removed. They charge a $1.00 if you just need a cup of water to drink with medication. Always use the app and points to get the best deal or don’t go if you have to pay full price. Old review: Food is always good. Service can be a little slow at times. They do get to know you if you come in often enough. Atmosphere is loud from the workers. I have to say I’ve never heard such a group of workers being so loud constantly. So if you want a place to relax with a nice cup of coffee pick another DD. Plus there is a 15 minute time limit on the seating. Which makes it hard to enjoy your coffee with friends for fear of getting thrown out due to time...

I would give them zero stars if possible. We just went through the drive through and of the 2 things we ordered - 2 were wrong. There was zero speaking from the girl other then to bark our price at us but np we understand people have bad days. We kindly asked for the order to be corrected and waited a solid 10 minutes for it. Drove away thinking it could not be wrong again but it was. So we drove back around to drive through and extra nicely (so there was no food tampering) said it was still incorrect. She said " YEA DRIVE UP" Clearly passed off at us they remake it put their arm out the window with their back to us and said nothing. Never a thank you or I'm sorry. As a business owner if my employees did this to our customers they would not work for us any longer. Huge attitudes and zero...