Subway — Restaurant in Millcreek Township

My husband and I have came here many times to grab something to eat after shopping, sometimes its okay, sometimes its not. As of recently though.. its been nothing but 2 employees emerging out of the back room to VERY quickly "tag team" your sub(s) then RUN back to the back room to hide. The past several visits we have gotten the same exact sub(s), toasted, to which come out ice cold.. cheese not even melted. Im sure theres folks out there that are able to handle cold Subway subs, congratulations to them! They make me want to vomit! I choked them down the first times, but this time, I was battling a migraine all day and didnt feel like cooking when I got home. So my husband and I decided to share a footlong sub. Same thing, cold as ice! I couldnt even finish mine! Ended up spitting it out halfway through, and throwing it away. Before we left, I went to the counter and told the young lady that she may want to leave them in the toaster a little longer because this is several times we've came to this exact location and the subs have came out ice cold. She asked what sub i got, not that it should matter.. I told her, to which she very arrogantly told me "thats the way they come..." etc.. whatever else excuse she said.. I literally stopped listening because Ive been going to Subway my entire life, Im 35 years old.. I always get the same sub, Im not stupid, nor am I going to continue to listen to such nonsense. You can literally stand there and WATCH as this girl takes your subs out of the toaster before the timer dings.. but she still wanted to give me the excuse "thats how theyre supposed to be".. like, no. Make it right or get a new job where your lazieness and ignorance doesnt affect people so much. Im so glad this girl can take constructive criticisim so well so she can do her job better.. I COULD have been mean about it, but instead I was very nice and just informed them of the issue. I didnt even ask for the sub to be remade, a refund, or anything! After the encounter with her, she just completely upset me.. and my husband! We will not be back to this location now.. I will completely inconvenience myself before I use this store as a suggestion for my meals anymore. Thanks for wasting my time and my money for the last time... Strike...

My family and I have visited this restaurant at least two dozen times in the last year as we shop at that Walmart for groceries weekly. Being vegetarian, I always ask for the veggie patty heated up but the bread not toasted. Never been a problem. Today a new employee waited on me and had to ask the manager for help on how to heat the patty. She snapped at him and informed him that they don't do that and have never done that. When I stated to her I have been ordering it that way as I do not like bread toasted, she did not believe me and then demanded the names of employees who served it to me because it is "against their policy". She wanted to know how long I've doing it because she has been the manager there for a long time. Really? I am making all this up? She wants me to "rat out" employees who fixed the sandwich the way I ordered it to prove herself right or to discipline them? She can take her rudeness and shove it between a sliced sandwich roll and it will feed her forever. Done with that store because specifically her demeaning and witchy attitude and shouting across the entire length of the counter in front of all other guests. Will never go back there. Heading down the road to 26th street where people are nice at that Subway and you can order a sandwich your way. ...

I have to applaud the customer service here, because they were super slammed and had a family of 4 kids come in who's Dad was making each individual child (all under the age of 6) order their own sandwiches. It took a LONG time because you know - kids mumble and don't know what they want! And although I could see it was frustrating to the employees, they never once showed any of that to their customers. I was also rewarded for my own patience with an excellent sandwich that was made perfectly, and a kind young lady who still managed to be peppy and polite despite everything going on. The restaurant was exceptionally clean, and I felt reasurred during this pandemic that they were truly doing their best to keep themselves and their...