Grover's 2.0 — Restaurant in Milton

Unbelievable I waited over 35 minutes . I watched people order after me get serviced eat leave still I did not get my Philly cheese steak . I go up to register to get my money back and cancel order. The woman told me they do not give refunds. I asked to speak to the manager and very nasty. She said I am the manager and you’re not getting your money back. I said why I wanna talk to someone higher up than you. She said our general manager is back there I’ll get them. I waited 10 minutes for him and then when he finally came up first thing, he said to me is you’re not getting your money back And I said well by now I’ve waited 45 minutes and I still haven’t seen my sandwich. apparently they had it all the way in the back they’re just sitting nobody picked it up for 45 minutes so it was cold so I told him I wanted to see it. He showed it to me. It was only 6 inches long. Harley had any meat in it. It definitely was not a Philly cheesesteak and I said you gotta be kidding me this is not a Philly cheesesteak. I want my money back and again he started getting nasty with me and said he is not giving my money back to me. And he also. Told me that is a Philly cheesesteak they’ve been making it for 20 years. I said well you’re not making a real Philly cheesesteak cause I know what a real Philly cheesesteak is. He refused to give me my money back started yelling at me and I knew there was a lot of people there of course it was so loud. They probably didn’t hear half the stuff. I’m an older disabled woman. I will never go back there. They can choke on my money that they decided to keep and as far as the Philly cheesesteak, I tried it. They dumped a bunch of salt on it. It was worthless had no meat in it had peppers in it and that was it so all I can say the only thing good about that place. The music is good. It’s the 5060s music other than that the manager, the general manager and the people are slower than heck if you have nothing else to do and you’re starving and you wanna sit there and wait by the way, the prices aren’t all that great either All I can say is shame on the manager of the woman and shame on the general manager the guy, how rude and nasty they were to a disabled, senior citizen. Obviously they don’t like old people and the problem is when you go in there you order you have to pay first and then you sit and wait you’re at their mercy so yeah I don’t wish you the best and I think as time goes on if people see how this restaurant is they’d be more prone to go to McDonald’s and enjoy themselves over your garbage. You really need to straighten up your manager and general manager and if you needed that $12.17 rip off an old disabled Woman, all I can say is God‘s got me and God‘s gonna take care of you...

Short Summary: Grover’s cares more about their profit margin than they do the fact that a customer wasted $97 on trash food. Details below.

This was my first experience ordering from Grovers, and unfortunately, it was a deeply disappointing one. I placed a to-go order over the phone for 40 wings, a chicken strip meal, and three large ranch dressings. Upon pickup, I was charged $97 without being provided a receipt. It wasn’t until I got home that I realized the “large” ranches were pint-sized, which significantly inflated the total cost. There was no communication or transparency from the staff regarding this pricing, which felt misleading. Lesson learned to question everything ahead of time and not trust businesses are transparent.

The quality of the food was also poor. The wings were excessively fatty and had an unnatural taste that raised concerns about the quality of the ingredients. Out of 40 wings, only 9 were eaten between five adults — which speaks for itself.

I reached out to the restaurant hoping they would take the opportunity to make things right. I requested a 50% refund (less than the value of what was uneaten) and provided dated photos to support my claim. Instead, I was offered a $20 credit — but only if I returned the wings four days later. It wasn’t until I went back and forth over the span of 2 days with them that they offered a refund of the ranch. The 50% refund request was ultimately denied.

What was most concerning was the tone of the correspondence. Rather than focusing on customer satisfaction, the business seemed more concerned with defending their profit margins. It was disappointing to see such a lack of professionalism and unwillingness to take accountability.

Given this experience, I cannot recommend Grovers. In a small town, building trust and repeat business should be a priority, but based on their handling of this situation — and considering the number of negative reviews they’ve already received — I don’t believe they are prepared to do so.

Everyone is entitled to their own opinion, and I understand that others—including Grover’s—may see things differently. I'm simply sharing my experience so others can make an informed decision about whether or not to take the same risk. This situation could have been resolved amicably with a 50% refund, which I felt was fair. Unfortunately, that didn’t happen, and as a result, another negative review has been added to their growing list. From a business standpoint, it seems like a...

Do NOT go on a Saturday until they work out the kinks. No FOH manager/No food expeditor - absolutely zero communication between FOH and BOH. Fitting that they specialize in Chicken bc it was a total Cluster Flock. And if the lack cohesiveness doesn't kill the vibe, the floor plan, lack of seating and the drink station location will finish you off.

My daughters ordered after we did and sat at the bar due to the stellar seating floor plan. (There is a reason food courts have tables only - flexibility, openess, etc), I digress. The girls got their food first and I guess Saturday is Medieval Day - because the flimsy plastic utensils broke and they had to eat country fried steak smothered in gravy with their fingers. Note you have to ask for metal utensils and they get a bit annoyed about it - maybe bring your own (?). The FF's were warm and they ended up pitching them. But we got the Golden Ticket of the day! - Oh wait - we got the Vanishing Ticket of the day! Because they lost our ticket, not once but TWICE and the kid cooking had no intention of letting anyone know. After asking for the 2nd time within 45 minutes, my daughters' gave us the deets on what was going on bc they were sitting at the bar and watching the entire verbal transaction between the cashier trying to get our food order in and the dismissive cook who kept losing our ticket. After the 2nd "I can't get help" powerless look, I asked for our money back. My hunger pains were gone, my dau's were just sitting there watching the sshh show in the back and we just wanted to go! They managed to get our 2 meals out before having to give me my money back.

My kids? said they will never go back - the utensil thing, the warm FFs, they felt embarrassed and like they had gotten ripped off. Gen Z - they want what they paid for, they don't want to go home and cook it or cosplay Skyrim to eat it.

We gave 2 stars because our Chicken Philly and Onion Rings were really good. The onions rings need to come with a dipping sauce, makes no sense to produce made to order onion rings like that with no sauce. Someone needs to slap a sign up on breakfast menu side to let ppl know breakfast stops at a certain time bc the two signs side by side is misleading. We rarely eat fried foods, but we had heard such good things about the chicken, we wanted to try it out. IDK how long they've been Open, maybe we should've waited until they'd been open for a year but we're good, we can check this one...