Town Hall Tap — Restaurant in Minneapolis

I have been here a few times in the past. The food is good, not great, but I have always loved the tap list, especially for the cider selection. Unfortunately, I had an extremely poor customer service experience, and I will not be returning. I was there on a Sunday night, relatively not busy, however, our server was extremely rude and absent. My boyfriend asked specifically for the sweet cider selection and she recommended a cider that was extremely dry (even to me and I like dry). He also went to the bar (as she was working the bar as well) to ask if the channel could be changed on the TV so we could watch the Timberwolves game, and she rudely told him to go sit down, and she would help him at the table, which took forever. She then refused to change the channel, but acted like she was going to by flipping through every channel and harassing us while doing so (we told her which channel it was on). We ordered our food; it was delivered by someone else, not a problem, but she NEVER came to ask us how it was or get us more drinks. My boyfriend sat with an empty class through the meal. When she finally returned, she promptly asked if we "were all set" like she was trying to kick us out rather than the more polite, "can I get you anything else?" When we got the bill, we discussed the tip, and my boyfriend was so mad that he wanted to "stiff" her completely. I said, "no, we should at least giver her 10% as she gave us the minimal service, we will give her the minimal tip." After taking the check she came back to the table, looked at me, and said, "who's check is this,? Only 10%? Was something wrong with your service?" not in a kind way, "I'm sorry you were dissatisfied" way, in a very snobbish and rude way. And without giving us time to recover from shock and actually explain how bad the service was, she stormed off. I rarely tip 10%, rarely even 15%, but I know that those are acceptable tip amounts for minimal to average service. It is appalling that a server would treat a...

I was a walk-in guest today and curious to see this interesting restaurant that wasn't here in 2005 back when I lived in the neighborhood. It was busy but but overwhelmed since I was there around 6:50pm. I was happy that places on the 48th Chicago neighborhood were still thriving.. except for Pepitos that is gone 😪. Anyway I felt kinda lucky when I asked the host if there was a place to grab a drink and order something togo because she said I believe so, but there's a reservation at 8pm so we aren't sure. I replied that's perfect fine. I just want to sit down for a moment and have a drink while I wait for food. Then she had to ask a manager if it was okay... and they reminded me about the 8pm reservation. Once I got sat down at the bar the bartender was surprised that I was seated and told me I'd have to leave soon cause of the reservation. It was all very frustrating. I ordered a drink right away and put in my food order by 7:08... asking for it togo. I did everything necessary to be a good guest and honor my promise to leave before 8pm, but the bartender treated me like a second class citizen. The host and manager looked at me like I wasn't good enough to dine with them because I didn't have a reservation. I added something to my togo order a couple minutes after my first order and the bartender rolled her eyes and reminded me that I had to leave by 8pm. I felt so unwelcome and uncomfortable being there. Even after letting them know that I've been a server for 18 years and I completely understand every part of the experience they again rolled their eyes and continued the horrible service. Incase you're wondering I have the recept showing that I paid at 7:24, and left a 20% tip. They went out of their way to make me feel unwanted and I did nothing wrong except give them an extra $40 in business when the seat at the bar would have been empty for...

I’ve been coming here for years and always enjoyed the beer and food, but my recent experience was disheartening. I came in feeling agitated after another bar had refused to put on the MLB playoff game my friend and I wanted to watch. I admit I wasn’t in the best mood and may have come across as a bit "hot." However, I still expected a professional and welcoming experience, which is what customer service should be about.

Instead, the staff responded with dismissiveness and rudeness. One employee even reacted aggressively when I asked for a TV change, pushing me back to my seat and telling me not to "act like that." When I later apologized, my apology was met with sarcasm, which made me feel even more unwelcome.

In the 8 years I’ve lived in Minnesota, I’ve never felt so uncomfortable and unwanted at any establishment.

As someone who is neurodivergent (Autism, ADHD), I communicate differently, and their response made me feel like they don’t respect or accommodate patrons with disabilities. The way they treated me felt discriminatory toward anyone who doesn’t fit into their typical idea of "Minnesota nice."

When the manager called, I had hoped for some acknowledgment of the staff’s unprofessionalism. Instead, I was told, "Sometimes if you're not nice, people aren't nice back." It became clear that they were more interested in making their staff feel comfortable than ensuring customers feel respected.

I won’t be returning. If you fit into the mold of "Minnesota nice," you might not have any issues. But if you’re having an off day, communicate differently, or are from a more direct culture, don’t expect the same...