Starbucks — Restaurant in Minneola

Concern Regarding Inconsistent Policy Enforcement at Starbucks Location

Dear Starbucks Customer Service,

I’m writing to share a concern regarding a recent experience at one of your locations. I’ve been a loyal Starbucks customer for years and have consistently had positive visits—including bringing my well-behaved dog with me on several occasions, both at this location and others, without issue.

However, during a recent visit with my spouse and our dog, I was unexpectedly told by an employee—only as I reached the counter to order—that pets were not allowed in the store. This was confusing and frustrating, as just days earlier I visited the same store with my dog and was even complimented by staff on how adorable he was. Additionally, Starbucks’ online listings and marketing often promote pet-friendly spaces, further contributing to the confusion.

What stood out most to me was the timing and handling of the situation. If pets were truly not permitted, I would have appreciated that being communicated upon entering—not at the point of ordering. I even asked if I could quickly place my order and then step outside, but this request was denied. Other customers around us seemed unbothered, and there was no visible issue until the staff member brought it up at the register.

My primary concern is the lack of consistency in enforcing policies, and the way this situation was handled left my spouse and me feeling unwelcome. I hope this feedback helps improve communication and clarity around store policies, so experiences like this can be avoided in the future.

The photo regarding dogs are welcomed...

Thank you Mia, your smile is infectious. Your positivity and kindness is something I will carry with me and strive to exude, like you do. Your attention to detail and just making sure I fear not, trying something new or if something is not quite on point, your willingness to just make it happen, is exemplary. Like I said: YOU Mia, YOU are simply the best. Thank you and thank you to all the amazing staff in this Starbucks. It’s always very clean, inviting, fully stocked, (a danger to me, I seem to have accumulated quite a large cup collection🤭🤭) in any case. The place I want to be and where I know I will get good food, kindness and excellent coffee! Merci! Gracias, Danke, thanks! Obrigada!

Thank you to Rae for your kind smile and suggestion for a pick me up, thank you To Kelli as well and the...

Love the convenience of this location!! And they are usually quite quick. However, the inconsistencies in the drinks they make are big. 1 time we were told the pump was broken. 1 time was told its cause I ask for light ice. The drinks are usually very weak. I often have to ask for extra pumps when I pick up my drink. I know this going in so I already add extra pumps at this location. They are also frequently out of things. Currently dome lids, so frappe's aren't getting whipped cream, which makes them, well, just odd. We frequent 3 starbucks in the area and this one seems like they maybe don't have a solid staff in place yet and are still working out the inventory levels. Will continue to patronize and hope the only place...