Bojangles — Restaurant in Mint Hill

Im a regular at this location and on June 1st I ordered a 3 PC dinner. This particular day it was pouring down rain and the drive thru was packed. I got to the drive thru at 6:30pm, ordered my food and got to the window to pay at 6:44pm. As soon as I paid for my order, the manager came to the window and said that my chicken would be ready in '6 minutes' and to pull up to the door for someone to bring it out. With that being said, my order should have been done at 6:50pm and been brought out to me shortly after. As time passed, more customers came and went through the drive thru as well as inside the resturant. I kept waiting because it's common for this location to take longer than expected to bring your food. However, by 7:10pm I was getting annoyed and anxious because the weather hadn't let up and not one employee had come out to give me an update about my order. By this time, new groups of customers had since crowded inside to wait for their food. I started calling the location multiple times, but no one answered the phone. I even tried calling corporate but they were closed. By 7:44pm I was livid and called the location one more time and they finally answered the phone. Whoever was on the phone wasn't apologetic and asked what my order was and that they'd bring it out. The manager ended up bringing my food a few minutes later saying 'sorry' like that'd make the situation better. In the end, I spent a total of 1 hour waiting on my food that according to the manager was only supposed to take '6 minutes'. The ONLY reason I got my food was because I called the location to ask where my food was. On top of that, if they would have told me before I paid that the chicken wasn't out yet, I'd have graciously ordered something different and not spent an hour and a half at Bojangles. The service was unacceptable, the wait was unacceptable and I haven't been back since. After, filing a complaint with corporate, this Bojangles location has yet to get in contact with me or offer...

DINER BEWARE! It's not just that this store is messy during the lunch rush; that would be completely understandable. No, this store has been so dirty for so long, so chronically under-cleaned, that the floor tiles in the dining area are covered in a grease slick, making them dangerous to walk on. Today, my wife slipped and fell on the floor. I brought the safety issue to the attention of Zack, the store's unit manager, and he flippantly disregarded my concerns. When I said the floor was greasy, he just rolled his eyes and said, no it had rained earlier in the morning. I said, "Look! The floors aren't wet anywhere in the store, and the area closest to the doors (which is presumably mopped more regularly) isn't slick at all. The problem is this one 10'X10' area with 2 tables and the trash cans, which is clearly not being cleaned properly, and is not now dangerous." Again, Zack hemmed and hawed, saying things like he's wearing non-slip shoes, so he can't really feel it, or there's nothing he could do about it in the middle of the shift. Sorry, that's inexcusable. Cleaning the area, closing it off, or at least posting warning signs until it could be properly cleaned would have all been satisfactory. But none of that happened. I suppose it shouldn't really be a surprise, though, because the managerial neglect that allowed the dangerous floor to happen in the first place speaks to the quality of leadership...

Food was fine, at least what we received. First issue is that they didn't have enough chicken and we were going to have to wait 15 minutes to get our order. We agreed to substituting some chicken Supremes instead of chicken pieces even though it's not what we wanted. Immediately noticed our lemonade was missing after pulling away so we had to go back to get it. After getting home we realized that sides were missing. You would think that after ordering a 42.00 meal that they would include the items. Called them up to tell them and they said to come back so we did before closing. We made it to the window right at close due to the line. They informed me that they couldn't give us the dirty rice and after some bickering they finally coughed up some coleslaw. this location is near my parents home an hour away from me and they informed me that they constantly have issues there. The food was fine but it was definitely the worst experience I've ever had at a Bojangles. They weren't even busy. I will be avoiding that location from now on and would advise others to do the same or at least completely check your order before leaving the parking lot. that even sucks because the dining room is closed so you have to circle back through the drive-thru. I would avoid at all costs. Time is money and when your food is missing once you get home they cost you an hour of time just to get what they should have got...