Whataburger — Restaurant in Mint Hill

New Location Opening-Not Impressed Now before y’all think I’m marking things down simply because it was crazy busy and disorganized…I’m not. I factored that in. It WAS extremely busy, which I understand brings significant challenges. The Drive Thru line was so long we went in. Parking was tough, but again, only open for about a week, so that’ll happen. The interior was super clean, and the menu board was very easy to read and understand (with a little help from Steve the opening trainer at the counter). We found a table surprisingly easy. Despite the crazy level of business our order came out pretty fast. The meat in the burgers is fresh to order, and you can tell. The fries were hot. A service person, carrying a tray of condiment packets, making and straws came by several times. Nice touch. The issues? There were many. Counter order girl forgot to give us a number so we had to get up and check for our order. Came out fairly quick. No biggie. 2.The opening staffing was super overdone. This resulted in 7-8 employees sitting at a table near us while on break, which wouldn’t have been a big deal, except we were treated to overhearing their profanity. In front of our seven year old. Trainers missed that one! The default mustard add-in for burgers isn’t a problem, except that whoever built our burgers overdid it by several ounces. Not good. Had to scrape it all off. The fries were hot, but nothing special. Very similar to Mickey D’s. The “chocolate” shake was not drinkable. Strange metallic and chalky aftertaste. My double patty cheeseburger was $12! The buns are basically un-toasted white bread, and cold to boot. The pickles and tomatoes in our burgers were less than fresh and not tasty. Lettuce was crisp and fresh.

The trainer (without being asked) at the counter did recommend a less expensive kid meal option for our little boy, which was a nice touch. The cashier girl though? Not one smile through the whole ordering process. In general the brand new staff seemed checked out, and not invested in their jobs. It’s a big (not in a good way) contrast to a new Chik-Fil-A opening. We might go back, but we’re in no hurry. BTW it isn’t...

Dined in at 8:30pm on a weekday night. Ordered at the kiosk after downloading the app. The app does nothing to "check you in" or anything like McDonalds app. Oh well.

Ordered a double cheeseburger meal and the buffalo ranch chicken strip sandwich (also fries and drink). Was $24+ after tax. The food took longer to come out than expected with the amount of workers scurrying around in there. Too many high school kid staff trying to socialize and flirt with each other in-between completing work tasks. The burger was okay, the patties weren't hot and weren't fresh....... and taste exactly like Sonic Drive In (which I like). Decent taste, poor execution. They screwed up and put lettuce on the burger when I asked for none. Picking it off took all the mayo with it. Would have been a great burger if the patties were hot and juicy. The chicken sandwich was mediocre. Chicken sandwiches that consist of multiple strips......very lame. You're often left with bites consisting of empty bun cavities of nothing between the strips. Got it on brioche bun. The bun was either very stale or "toasted" however the menu mentioned nothing of brioche buns defaulting to being toasted. Regardless.....total trash...and not up to temp....not warm/hot enough to have been recently toasted and certainly not buttered. Lastly the fries; they were salted nicely and taste great....but most of them were the small 2 inch slivers that are impossible to dip into the dip cups. The spicy ketchup was nice. Got a "gravy cup" on the side to dip my fries into. It lacked salty umami flavor and was fairly watery. Pass.

I was so excited for this place to open, I've been patiently waiting for the hype to subside so I can visit and not wait forever. Tonight there were only 2 other tables dining in with me and 3 cars in the drive thru....and my food still took forever and it wasn't NEAR fresh enough to be enjoyable or worth $24. If I wanted to spend big bucks on cold hamburgers I'd just goto the new Wendy's down the road closer to me. Get a clue Whataburger or you'll be gone...

I was this location on 10/24/25. I was the only customer at the counter, waiting patiently for 4 to 5 minutes while no one asked me if they could take my order. After ordering at 10:14 am, it was 10:36 before I received my order. The restaurant was busy inside or the drive thru. That was the start of my bad customer service. One of the “3” rude employees walked from behind the counter and with an attitude and extended arm handed me my order. I took my order of “2” sausage,egg and cheese sandwiches and turned away to leave the restaurant. That employee, as I was leaving the restaurant mad a rude comment, in a tone I could hear. “He just snatched that bag from me”, I turned around and re-entered the restaurant to voice my displeasure with her comment. I told her she has a very bad attitude and should not be that way towards customers. She continued with her attitude while “2” others joined in. I felt ganged up on. The other two kept telling me, “OK, YOU CAN LEAVE “. They said this to me at least 3 times each person. So, I asked to speak to the manager. I asked if we could speak outside. We talked outside and I voiced my opinion. Employees should be respectful of customers and not rude disrespectful thugs. The lady manager listen to my concerns respectfully and professionally. I have been a Whataburger customer sense 1975, in Tallahassee, Florida. I grew up in a family owned restaurant. Have managed Burger King fast food restaurants. And owned my own multi million dollar company. “NEVER” have I had this type of an experience. I would have fired all three employees on the spot. My intent was to give helpful advice and constructive criticism for management. I am passionate about Whataburger and was glad to see the one open on 24/27 Albemarle Rd., Charlotte NC.Please, teach your employees that the customer...