Marco's Pizza — Restaurant in Mishawaka

We have always liked Marco's Pizza. We use to order delivery and the food was always great. Since moving, we are now out of the delivery area and hadn't ordered in years. Our friends recently brought over subs and calzones from Marco's and we were reminded again of how great the food is. My husband and I decided to order some pizza on a recent Friday evening. We placed the order online and were told our order would be ready in an hour. I thought that was a lot of time for a pickup order but understand places being understaffed. I left a little late to give them extra time and got to Marco's about fifteen minutes after our promised time for pick up. When I arrived, there were others waiting in the lobby that had already been helped so I went to the front and waited. It was at least five minutes before anyone acknowledged me. One of the delivery drivers came up and asked for my name. She said that my order wasn't ready yet and that it would be ready in fifteen minutes. I didn't think much of that. I knew they were busy. So, I went back to my car and waited. Twenty minutes later, I went back in and waited again in the lobby. This time, the guy that was originally making the pizzas when I came in was now helping customers up front. Another five + minutes of waiting and he asked for my name. I told him and he said it would be another fifteen minutes. I was frustrated but thought, I had already waited almost thirty minutes past the promised hour at this point so what is another fifteen minutes. I wait in the lobby this time. Another fifteen minutes goes by. Now another employee is up front trying to keep customers happy and handle the delays. He asks my name, I tell him. He says my order hasn't been made yet but should be coming up soon. Maybe another fifteen minutes. At this point, we were pushing two hours. One hour originally quoted and another hour of me sitting there waiting, very patiently. The guy that was helping me was very nice and trying to make things right. I asked him if they hadn't started my order yet, I would like to cancel and get a refund. He said it hadn't been started and that he would cancel it and I wouldn't be charged. While he is talking to me, the lady in the back helping to make the pizza [blond short hair] starts to get mouthy with the guy helping me, asking what he is doing and telling him to stop interfering with the orders. I had tried to ask her if there was an issue with me canceling but she talked over me and refused to let me get a word in. I asked if she wanted to keep my order and she told me I had cancelled it so I would need to place a new order. I told the guy helping me to forget it and walked out with no pizza and two hours of my night wasted. The lady in the back was rude and disrespectful to me and to the guy helping me. He was the only one being honest about the orders. Had they told me when I walked in that it would be another hour wait, I would have understood and asked they cancel my order then. I understand that so many places are understaffed right now and I have always been understanding and polite anytime I order out [which is super rare]. A little honestly and respect goes a long way. Very disappointed in my experience here and won't...

Sean/Shawn was VERY friendly!!! Ordered a pizza for a friend that lives out of town...when I got it...it was HOT and fresh...but undercooked because all the ingredients were only in the center. 5 out of 8 slices were mostly LG dough bubbles. Also ordered crust toppings but crust was hard and dry. So Shawn replaced pizza...second pizza crust was also hard and dry. Delivery driver was rude both times and he probably got more tip $$$ than wat the pizza cost? The cheesy bread "looked" the best...but when I went to put in bag to put away...didn't even appear to be CUT!!! USED to b one of my favorite pizza places...not sure I will return? Online ordering is a joke...especially if u have a coupon...ironically ordered last nite and had a letter in mail today because my purchases have been missed. Iv received a few letters recently...I'm guessing that a lot of ppl have gone elsewhere??? I was embarrassed to give that pizza to my friend ...and after seeing a lot of the other complaints about mice...disgusting hygiene...woman waiting 2 HRS for a pizza...NON delivery with NO...

I don't know what is going on with this location but almost everytime I order there is something wrong, whether it is missing sauces that I paid for. Not getting the right size order, having to pick up my delivery order 20 mins after I'm supposed to have it and they finally call(which has happened numerous times) or tonight I ordered at 5:54 was told it'd be here by 6:24. I called at 6:50 after my order said it was delivered and it clearly wasn't. They marked it as delivered for some reason. Called and the guy said he was pulling up which he was no where in site as I was outside. I finally recieved my pizza an hour later. No apologies for being behind and my food was cold on top of it. You guys need to get it together and figure out how to run this business because you definitely lack quality food and hospitality. I don't know if I'll order again from this location as I've experienced several problems at this specific location and it is not worth the hassle as I order almost weekly but at this...